Starting in early March, the Code42 app will become the CrashPlan app, with a new icon, a new logo, and new folder names. There are no changes to the price, service, or features.

These branding updates will begin with the upcoming release of CrashPlan app version 11.0 and will remove mentions of Code42 from the app and service process names, menu shortcuts, folder names, icons, and logos. For details, see CrashPlan app version 11.0 changes to application and service names.

If your Drexel-owned device is running a supported operating system, the app will update automatically after CrashPlan version 11.0 is released.

If your Drexel-owned device is running an unsupported operating system, you will not receive an automatic update. We encourage you to update to a supported OS to mitigate issues with your data backups and status monitoring. As a reminder, Information Security for Institutionally Owned Computers (ISR-2) requires Drexel-owned computers to use a supported operating system.

If you’re unable to update your device to a supported OS, please contact your IT department or the Drexel IT Help Desk.

Backup Status Report emails

To reduce the risk of data loss, we’ll enable CrashPlan backup reports on Monday, March 6, 2023. CrashPlan will send regular reports by email about the health of your devices' backups. We encourage you to review your CrashPlan reports to ensure your devices are backing up successfully.

You'll receive a Backup Status Report email once a week to keep you informed about your device backups. The status report shows each device being backed up, the amount of data selected for backup from each device, if there's been changes since the last report, and the number of days since each device was 100% backed up. Information about devices you no longer have might also show up in this report.

You'll receive a Backup Alert warning email if a device has not completed a backup in 3 days, and a critical Backup Alert email if a device has not completed a backup in 5 days. Backup alerts show the name of device that has not backed up and the number of days since any backup data was sent from the device.

Learn more about CrashPlan status reports and see sample reports.

Help and support

If you have questions about CrashPlan or need help, please contact your IT department or the Drexel IT Help Desk.