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Repair History

drexel.edu

Wednesday, July 1, 2015 - 1:45 PM

Sitecore was restored to regular operation for all locations on Wednesday, July 01, 2015 at 5:54:01 PM. Sitecore websites: drexel.edu, ansp.org, etc. are unavailable. Fix is underway as of 2pm; near completion as of 4pm.

Discover outage

Tuesday, June 30, 2015 - 8:40 PM

Discover Drexel was restored to regular operation for no specific location on Wednesday, July 01, 2015 at 12:27:36 AM. 100% CPU utilization on both web nodes From AWS support site: Between 5:25 PM and 6:07 PM PDT we experienced an Internet connectivity issue with a provider outside of our network which affected traffic from some end-user networks. The issue has been resolved and the service is operating normally. The root cause of this issue was an external Internet service provider incorrectly accepting a set of routes for some AWS addresses from a third-party who inadvertently advertised these routes. Providers should normally reject these routes by policy, but in this case the routes were accepted and propagated to other ISPs affecting some end-user’s ability to access AWS resources. Once we identified the provider and third-party network, we took action to route traffic around this incorrect routing configuration. We have worked with this external Internet service provider to ensure that this does not reoccur. Additionally, some customers have reported continued connectivity issues for some of their instances. We have seen with these reported issues that this has been caused by a leap second bug within the instance operating system, which results in 100% CPU utilization. We recommend rebooting the instance via the EC2 Management Console or API, or resetting the operating system time to resolve the issue.

DrexelOne

Sunday, June 28, 2015 - 10:50 AM

DrexelOne was restored to regular operation for all locations on Sunday, June 28, 2015 at 12:08:05 PM. DrexelOne is not letting users log in (users already logged in may continue working). Staff are working to restore login services.

Sql Server Patching: Atlas

Sunday, June 28, 2015 - 8:00 AM

A planned outage has been scheduled for SQL Server databases at all locations from Sunday, June 28, 2015 at 8:00 AM until Sunday, June 28, 2015 at 10:00 AM. The SQL Server database cluster supporting Titanium applications for Counseling Center and Psychology department will be unavailable Sunday June 28, 2015 from 8:00 AM - 10:00 AM.

Drexel Banner and Web Financials Outage

Sunday, June 28, 2015 - 6:00 AM

A planned outage has been scheduled for Banner at all locations from Sunday, June 28, 2015 at 6:00 AM until Sunday, June 28, 2015 at 12:00 PM. We apologize for the inconvienience Drexel Banner and Web Financial services will be unavailable due to a critical maintence.

Windows Server Patching

Saturday, June 27, 2015 - 11:00 PM

A planned outage has been scheduled for Windows server patching at all locations from Saturday, June 27, 2015 at 11:00 PM until Sunday, June 28, 2015 at 6:00 AM.

Informational VPN.Drexel.Edu (not service impacting)

Wednesday, June 24, 2015 - 12:01 PM

VPN.Drexel.edu was restored to regular operation for Location Independent on Wednesday, June 24, 2015 at 12:09:06 PM. A software patch will be applied to VPN.Drexel.EDU during the advertised maintenance window to correct a known defect. Application of the software patch should not impact active users on vpn.drexel.edu.

Banner DUPROD

Sunday, June 21, 2015 - 3:01 PM

Banner was restored to regular operation for all locations on Sunday, June 21, 2015 at 3:31 PM.

Informational Only: Late night AC power interruptions to impact campus network in Main Building complex

Tuesday, June 16, 2015 - 11:59 PM

Electrical power was restored to regular operation for Main Building Complex on Friday, June 19, 2015 at 6:00 AM. University Facilities will perform electrical maintenance during late evening and early morning hours Tuesday 6/15 through Friday 6/19. Power outages may cause interruptions of wired and wireless network service in the Main Building, Alumni, Curtls and Randell Halls during these times. [Facilities confirmed all work completed 6/19 6AM]

DegreeWorks

Tuesday, June 16, 2015 - 7:00 AM

DegreeWorks was restored to regular operation for all locations on Tuesday, June 16, 2015 at 1:07 PM.

VPN.Drexel.Edu

Monday, June 15, 2015 - 11:50 PM

VPN was restored to regular operation for all locations on Tuesday, June 16, 2015 at 7:27:37 AM. VPN Service will be briefly interrupted while maintenance is performed during the quarter system semester's break. A reminder of this schedule is displayed when users connect to vpn.

CrashPlan WebPortal Unavailable

Monday, June 15, 2015 - 4:00 PM

CrashPlan PROe was restored to regular operation for all locations on Monday, June 15, 2015 at 4:32:03 PM. The CrashPlan WebSite (https://cloudbackup.drexel.edu:4285) will be unavailable due to an OS upgrade. This outage will NOT affect users in being able to backup to the CrashPlan cloud during this upgrade.

Banner, Web Financials, Portal and Reporting Systems Outage

Sunday, June 14, 2015 - 6:00 AM

Administrative Systems was restored to regular operation for all locations on Sunday, June 14, 2015 at 7:46:40 AM. Due to Oracle System Patching, all Administrative systems including Banner, Web Financials, Portal and Reporting systems will be unavailable Sunday June 28, 2015 from 6 am - 12 pm. We apologize for this inconvenience.

Drexel Banner Outage

Tuesday, June 9, 2015 - 11:11 AM

Banner was restored to regular operation for all locations on Tuesday, June 09, 2015 at 11:43 AM. Services have been interrupted due to a hardware failure. The system team is actively working on the issues. We apologize for the inconvienience.

Banner and Web Financials Outage

Sunday, June 7, 2015 - 6:00 AM

A planned outage has been scheduled for Banner at all locations from Sunday, June 07, 2015 at 6:00 AM until Sunday, June 07, 2015 at 12:00 PM. Due to critical system maintenance, all Administrative systems including Banner, Reporting and Web Financials systems will be unavailable Sunday June 7, 2015 from 6 am - 12 pm. We apologize for this inconvenience.

Stiles Hall Wired Cable TV Service

Thursday, June 4, 2015 - 12:00 PM

Cable TV was restored to regular operation for Stiles Residence Hall on Thursday, June 04, 2015 at 11:09:24 PM. Wired Cable TV Service in Stiles Hall may be intermittently unavailable or picture quality may be poor. Comcast is working to restore service. Please note that residents are able to watch the entire Comcast channel line-up live on their computer, phone or tablets using XFINITY on Campus. For instructions on how to do so, please visit http://drexel.edu/irt/help/a-z/xfinity/