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Service Hours

Tech Lounge at 3401 Market

3401 Market Street, Suite 201
Philadelphia, PA 19104

Hours

Monday to Friday: 8:00 AM–5:00 PM
Special hours may apply during summer term and term breaks. Closed University holidays.

The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to software installations, we have you covered.

Walk-in assistance is available, but we strongly recommended you book an appointment.

Book a support session

  215.895.2020

  helpdesk@drexel.edu

  Directions

Service Status

All systems are currently available

View Scheduled Outages

News

Dr. Pablo and Josep Riera Vuibert's interview with The Triangle on UPenn's Cyber Attack

Dr. Pablo and Josep Riera Vuibert's speak with The Triangle on the recent cyber attack on the University of Pennsylvania.

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Tech Alert: Microsoft Passkey sign-in now available

Microsoft passkey is now available to use when signing into your Drexel account.

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TECHNOLOGY UPDATE - INFORMATION SECURITY ISSUE

A new issue of the Technology Update has been posted to the archive here! In this issue, Drexel IT provides information on data privacy.

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Tech Alert: Delay macOS Tahoe upgrades for Drexel-owned Macs

Faculty and professional staff with Drexel-owned Macs should not upgrade to macOS Tahoe.

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Tech Alert: Single sign-on and licensing changes for Autodesk software starting July 1

Starting Monday, July 1, 2025, Drexel students and educators can access Autodesk software and services using Drexel Connect.

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Dr. Pablo's interview with Softtek on How AI is Reshaping Higher Ed

Dr. Pablo speaks with Softtek about on How AI is Reshaping Higher Ed.

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Getting Started

Activate Drexel Accounts

Activate/Manage your Drexel computer accounts and passwords.

Setup MFA

Set up Multi-Factor Authentication to access accounts. Check Compatibility here.

Sign Into DrexelOne

Register for courses, check grades, get transcripts.

Sign Into Office 365

Sign in to access your Drexel Email and other Apps.

Access Courses Online

Access the online component of your courses through Drexel Learn.

Get Software

See our Software List for software you might need.

Self-Service Password Resets

Reset your Drexel Main Account password without calling the Help Desk.

Help Me!

Stumped? Having a computer or password issue? Get help from Drexel IT.

Upcoming Workshops

  • Intro to Automation in Office 365 (Microsoft Flow)

    11/18/2025 9:00:00 AM
    Webcast

  • Introduction to Microsoft Bookings

    12/2/2025 9:00:00 AM
    Webcast

  • Microsoft OneNote

    12/3/2025 2:00:00 PM
    Webcast

  • Task Management in Office 365

    12/4/2025 1:00:00 PM
    Webcast

View the full list of Workshops

Phishing Scam?

Read reports of recent suspicious email.

Learn More