Support Teams

Drexel IT offers technical assistance to the Drexel community through support teams that specialize in various technologies and applications. Unless otherwise noted, most professional staff are available from 8 AM to 5 PM.

For Help Desk locations and hours, see our Facilities page or check the IT home page.

General IT Assistance

Remedyforce Support & Self-Help System The Remedyforce Web Interface can be utilized to submit and manage support tickets. To submit a support request to the IT Help Desk or browse knowledge base articles, sign in with your Drexel credentials. drexel.edu/servicedesk	215.895.2020
Tech Lounge at 3401 Market 3401 Market Street, Suite 201 Philadelphia, PA 19104 Hours Monday to Friday: 8:00 AM–5:00 PM Special hours may apply during summer term and term breaks. Closed University holidays. The Drexel IT Help Desk is Tech Lounge at 3401 Market. We offer expert technical service and support for Drexel students, faculty, and professional staff. From help with your Drexel account to software installations, we have you covered. Walk-in assistance is available, but we strongly recommended you book an appointment. Book a support session	215.895.2020

Instructional Support

Instructional Technology The Instructional Technology Group provides support for Drexel Learn and other online course tools, training sessions, and general technical assistance to Drexel faculty, staff, and students. Learn Support: Outside Business Hours When calling you will be automatically connected to our off-hours support. When emailing, please include your Drexel username, course, and details about the issue, including location in the course and a screenshot of any error messages. Online Learning & Course Tools SharePoint Workshops & Training	215.895.1224
Instructional Media Services (Audio-Visual support for Centrally scheduled classrooms) IMS maintains media equipment in classrooms, trains faculty in the use of media-equipped classrooms, and creates instructional materials. IMS Classroom Support	215.895.2529 Option 1

Telecommunications & Networking

TeleCom If you are experiencing trouble with your existing phone service (no dial-tone, static, calls not forwarding to voicemail, etc.), send an email to TeleCom Support providing a description of the issue, the phone number of the phone experiencing the problem, and the station (jack) number that it is plugged into. Relocate or Request Phone Service Phone Instructions and User Manuals Voicemail Cable Television Setup	215.895.6666
Wired, Wireless, and Internet Service If you would like to request networking service or related products, please contact the Help Desk. Include a complete description of your need, location, contact information. Report a Problem with Wireless Service Report a Problem (Non-Wireless-Related)	215.895.2020
Network Operations If you would like to request networking service or related products, please contact Network Operations. Include a complete description of your need, location, contact information, and departmental fax number with your request. Current Service Status Announcements Network Problem Checklist Report a Problem with Wireless Service Report a Problem (Non-Wireless-Related)	215.895.6666

Information Security

Drexel IT Information Security Team

The mission of the IT Information Security Team is to ensure the continued availability, confidentiality, and integrity of Drexel University information, networks, and systems.

Information Security Services

215.895.1984

Video Services & Zoom

Video Collaboration & Production Team The VCaP Team offers a variety of video services designed to provide you with the latest video and data collaboration technology and support. With services such as video production and streaming, they make presentations viewable to more people, lectures available to more students, and information instantly accessible to a Web-wide audience. VCaP Services	215.895.2324
Zoom Support The VCaP Team also offers support for the Zoom video-conferencing service. Zoom Service	215.895.2324

College Support Services

Our distributed IT partners provide localized IT support and services to various colleges and departments.

College and School Support Services Directory

Business Support Services

For help with Hyperion, Banner, or any of the administrative business applications used at Drexel, please visit:

Business Support Services Directory