Student Union Operations
Job Title: Desk Worker   Download Application

Job Scope: Desk Workers provide information regarding Ross Commons services and events. Information Desk workers provide fast, friendly, and professional services to the students, staff, and guests of Drexel University.

Job Duties: Duties will include but are not limited to...

• Monitor the distribution of laptops and tennis equipment
• Provide information regarding meetings, events, and functions within Ross Commons to patrons
• Assist with advertising for events within the building
• Monitor the distribution of lost and found items from Ross Commons
• Distribute mail to departments in Ross Commons
• Additional duties as assigned by Student Union Operations Administration

Job Title: Building Manager    Download Application

Job Scope: The position of Building Manager assists as a facility manager with the co-curricular and administrative programs of the University and works the programs of non-university organizations that have contracted use of University facilities. This is a service-oriented position that requires constant interaction with members of the University, community and the general public which must be conducted in the manner that brings credit to Student Union Operations and, as a result, to Drexel University. It often requires a tone of firm-friendliness to enforce the rules and mission of our department and work efficiently and effectively with our patrons and building staff.

Job Duties: Duties will include but are not limited to...

• Regulating and monitoring the Ross Commons by walking rounds and completing reports
• Opening/closing Ross Commons facility
• Monitoring events, including set-ups, staffing and procedures
• Identifying and resolving immediate operations issues in the building
• Supervising Ross Information Desk Workers
• Assisting Student Union Operations administration with student staff training and development
• Executing emergency procedures (such as building evacuations or medical emergencies)
• Modeling appropriate behavior and providing leadership for the Student Union Operations student staff
• Fostering communication among Ross student workers
• Creating a friendly atmosphere in the Ross Commons for students, staff and visitors, by building positive working relationships with UNICCO, Public Safety and other campus entities
• Working with student workers to achieve a high level of customer service
• Ability to be flexible and handle different situations with confidence and leadership
• Additional duties as assigned by Student Union Operations Administration

Job Scope: To consistently provide superior service with a smile at all times. Ensure food and physical safety at all times. Must be professional, polite and reliable.

• Take customers' orders and input them into the cash register and receive payment.
• Prepare/cook food order following standard recipes and guidelines in a timely manner.
• Check the quality of the food before serving the order to the customer.  
• Maintain a clean and organized work area. Also set up and clean dining room tables and condiment stations.
• Stock and replenish work area as needed.
• Must be familiar with the menu and preparation.

Job Responsibilities: Responsibilities will include but are not limited to...

• The employee is responsible for the cash in the register and is required to balance the register at the end of their shift.
• The employee is responsible for following all food safety practices and procedure on shift.
• To report to work as per the employee schedule.

Other Responsibilities: Other responsibilities will be announced as needed. Management reserves the right to change, modify or cancel any portion of the job description in order to meet the needs of the business.

Uniform Policy: The employee is expected to wear the issued hat, shirt, apron and nametag.