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Drexel Guardian

How does Drexel Guardian increase safety?

Drexel Guardian transforms your mobile phone into a personal emergency communication device  at the press of a button. When you initiate communication to Drexel Public Safety from the application, the software tells the dispatcher who you are and potentially where you’re located. Dispatchers can also see a profile containing critical response details such as a photo and vital statistics that help them respond immediately and accurately to your emergency. In addition, the Safety Timer function allows you to activate a virtual escort when you cross campus.

It is important to note that no information about you is available to be viewed until you have activated Drexel Guardian, either by calling the immediate activation line, sending a tip through the Eyewitness feature, or by having your Safety Timer expire.

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Who is eligible for Drexel Guardian?

The service is free, completely voluntary, easy to use, and available to any student, faculty, or staff member of Drexel University who chooses to register.

How do I register?

In order to register for Drexel Guardian, you must first download the Drexel Guardian application to your Android phone or iPhone . Search “Rave Guardian” in the Apple App Store for iPhones or Google Play Store for Android phones. 

Install the application and validate your association with Drexel University by registering with your Drexel email address.

Any information you provide for the Drexel Guardian system is kept completely confidential. Drexel Public Safety never sees your information or tracks your location unless you contact them for assistance.

Drexel Public Safety also has worked with Information Resources & Technology (IRT) to ensure our vendor follows Drexel University's standards for data protection.

How do I Install the Drexel Guardian app?

To download the Drexel Guardian application, search “Rave Guardian” in the Apple App Store for iPhones or Google Play Store for Android phones. Download and install the app. To get started, open the app and choose “Sign Up”. Enter your first and last name, your @Drexel.edu assigned email address, and valid password. When you’ve completed that, press NEXT.

      

The next page will ask you to establish a security question to help recover your account if you forget your password, to enter you mobile phone number, and to create a pin that will be used to deactivate a Safety Timer. When complete, press SUBMIT.

 

      

Upon confirming your phone number within the Rave Guardian app, you will be taken to the home page where you will prompted to confirm your school email address. Enter your @Drexel.edu assigned email address and press SEND. An email will be sent to that address where you will be asked to click on a unique link to confirm your email address.

 

       

Why do I need a personal profile?

With Drexel Guardian, you can build a unique personal profile that instantly provides Drexel Public Safety dispatchers with critical information when you use the Drexel Guardian app. All the information you provide is 100% optional and is seen only by highly trained dispatchers only when you request assistance. The information will help dispatchers locate you and respond quickly to your emergency. This profile can be accessed and edited through the application or at Smart911.com.

How do I use the Drexel Guardian app?

Once downloaded to your phone, simply open the application and use the one-touch dialing feature or Safety Timer to send critical profile information and trigger an immediate Drexel Public Safety response. The software pulls information that the University already has on file, as well as notes you’ve provided on your profile, and combines it with location information directly from your mobile carrier.

How do I set up a Safety Timer?

With the Safety Timer, your status & location are available to those you trust. Set it up when you are heading somewhere unfamiliar, meeting with someone you don’t know, or any other time you would like someone to check in with you. By setting a Safety Timer, you can leave information about where you are going, who you are with, and what you are wearing with Public Safety, which will help a great deal in responding in the event you need assistance

By deactivating the Safety Timer when arriving at your location safely, Drexel Public Safety will never know you used the service. But if something should happen to you on the way, dispatchers will know something is wrong once your timer expires, and they will check in on you to make sure you’re OK.

 

 

This service is not a replacement for Drexel’s 24/7 Walking Escorts; you are still encouraged to call 215-895-2822 to request a Walking Escort when crossing campus.

How do I connect with my Guardians?

Your Guardians look out for you – and you look out for them. Add and message Guardians just like you do with your Contacts. You can easily communicate directly or via group messaging with those you trust – including the ability to send photos.

If one of your Guardians' Safety Timer has run out, you will be notified by the app, and you will be able to easily check in with that person to see if they are OK. You will also be able to see the location of their phone on a map. 

 

 

How do I use Emergency and Tip Communication?

EmergencyThe Emergency function is the one-stop source for instant Public  Safety communications through two one-touch dialing buttons and a convenient, user-friendly “Send a Tip” function. These functions are designed to allow for quick navigation when contacting Drexel Public Safety or your local Police Department.

 

Call Public Safety – If you are in trouble on campus, you can easily call Drexel Public Safety organization. You can also send a text tip – including photos – where available.

 

Send a Tip – Text a tip to Public Safety – including photos – just like you’d text your friends.

 

Call 9-1-1– Make an emergency 9-1-1 call to your local Police department.

 

What is the Safety Strip?

This tool ensures that Drexel Rave Guardian’s functions are always readily available. Just tap or pull up the Shield icon within the app when it’s needed.

If I switch my cell phone number and provider will I need to register my information again?

If you change your cell phone number, you should log into your Drexel Guardian account and update your profile with your new mobile number. You will not be asked to create a new profile, however this is the perfect time to review your existing profile and confirm the remainder of the information is up to date.

If I am inactive from Drexel for personal reasons or leave school for a semester or any length of time, will my personal profile information still be available and will I be able to use the Drexel Guardian service?

No, in the event that you leave Drexel for any reason, your personal profile and account information will be removed from the system. Upon your return you will need to register your personal profile and mobile phone information in the Drexel Guardian account

Is Drexel Guardian always tracking me?

No, your privacy is of utmost importance. You can only be located if an Safety Timer expires or if you call the immediate activation line through the Drexel Guardian application.

If I am a faculty or staff member and my family members also have Drexel I.D. numbers, can they register for Drexel Guardian?

No, at this time the system is in place for faculty, professional staff, and students. However, please remember that ANYONE can always call Drexel Communications at 215-895-2222 for assistance or 215-895-2822 to request a Walking Escort.

Can Public Safety track me whenever they want?

No, Public Safety will only be able to obtain your information if a safety timer expires, when using the EyeWitness Tip text function, or when calling for immediate assistance using the one-touch dialing within the Drexel Guardian application.

Will Drexel Guardian let other people, like my family or friends, track me?

No, never. Only Public Safety and those you designate at Guardians will have access to your information, and only when you contact Public Safety through the application.

What can I do if someone forces me to turn off Drexel Guardian?

Drexel Guardian includes a duress pin code to alert DPS or your Guardians you are in trouble, which is one number higher than your PIN. For example, if your PIN is 1234, a pin of 1235 indicates duress. Drexel Guardian will appear to turn off normally, but Public Safety or your Guardians will be alerted.

Your PIN may also be used by the Public Safety Communication Center dispatchers or other safety professionals viewing your profile to confirm your identity.

How will Drexel Guardian help police locate me?

If you need immediate assistance but are unable to give your location, Drexel Guardian helps Drexel Police and emergency responders locate you through GPS tracking. The GPS features of your mobile phone will determine the accuracy of the location information provided to Public Safety. All of this information, including location, is only provided to the Public Safety Communications Center when you actively signal for help by initiating contact through the application.

What if my carrier or mobile phone cannot provide Drexel Guardian with location information? Can I still use Drexel Guardian?

Drexel Guardian works with any mobile phone, on practically any carrier. If your phone can provide GPS location to other apps it will work with Drexel Guardian. However, if Drexel Guardian cannot determine your phone's location, all other profile information will be made available to Public Safety when you use Drexel Guardian.

How does the Drexel Guardian Safety Timer feature work?

When you’re crossing campus, you can set a Safety Timer on your phone. By setting a Safety Timer, you can leave information about where you are going, who you are with, and what you are wearing with Public Safety, which will help a great deal in responding in the event you need assistance. By deactivating the Safety Timer when arriving at your location safely, Drexel Public Safety will never know you used the service. But if something should happen to you on the way, dispatchers will know something is wrong once your timer expires, and they will check in on you to make sure you’re OK.

This service is not a replacement for Drexel’s 24/7 Walking Escorts; you are still encouraged to call 215-895-2822 to request a Walking Escort when crossing campus.

How does the EyeWitness (Send-A-Tip) feature work?

If you see something suspicious or want to report criminal activity, you can send a text tip – including photos – to Public Safety.  Drexel Public Safety will respond to all tips accordingly. All tips received are anonymous.  Public Safety will only be able to obtain your information if a safety timer expires, or when calling for immediate assistance using the one-touch dialing within the Drexel Guardian application.