Frequently Asked Questions

Banner

Hyperion (formerly Brio) Reports 

NOLIJ

NOLIJ-Banner Button:

  • Unable to open document by double clicking

    If you are unable to open the document by double clicking it may be related to a pop up blocker on your computer. Hold the control key down while double clicking the document.

  • Error: "'Cannot find file://Drexel/fs/Nolij/Admissions/admission01/Xcripts/Image1478307.tif"

    Make sure the path or Internet address is correct.
    You may have updates for the Java™ Platform that have not been installed.
    To check this, go to >>Start button, Settings, Control Panel and open the file entitled Java.
    Click the Update tab and then click the Update now button.
    If you have updates waiting to be installed this step will install them.
    When you have completed this, go back to Banner and see if you can open the document

Tickets and AIS Queues

Misc Info

Banner

Internet Native Banner Password Resets

There are two scenarios with password problems:

  1. You know your password but mistyped it in the logon window three or more times locking your account. If this is the case, your account will reset after one hour. Once the hour is up you may access the Banner logon window again and successfully login.
  2. You do not remember your password. If this is the case, you should submit a request for a password reset. Your request should include your name, user id, phone extension and the best time to contact you:

For Bannerweb and the Drexel One Portal password/pin issues, contact the Office of Information Resources & Technology (IRT).

Emailing AIS to Request Password Resets
In order to request assistance with an Internet Native Banner reset, follow the instructions below to email the AIS ticket queue. Web*Finance and Web*Salary users, click here.

1. Send email to one of the following addresses:

2. The Subject of the email should read 'Password Reset'

3. The Body of the email should include the following:

  • Your full name
  • Your user id or University Id
  • Database(s) that you are locked out of (i.e., DUPROD or MCPROD)
  • Your phone number
  • When the best time would be for someone to contact you

This email will create a ticket in the appropriate AIS ticket queue. Accordingly, AIS staff will contact users to help reset their passwords. When the problem/request has been resolved, the requester will then receive an email saying the ticket is closed. It is not necessary to respond to this email because replying to a closed ticket with reopen the it.

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Forming a New Password for Banner, Web*Finance and Web*Salary

  • Passwords need to be between 6-16 characters in length
  • The first character must be a letter
  • There must be at least 2 letters and 1 number
  • The following symbols are not allowed: $ & @ “ ‘
  • Password cannot contain your user id forwards or backwards
  • Password cannot contain reserved words forwards or backwards
  • Password has to differ by at least 3 characters from your current password.

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Web*Finance and Web*Salary Password Resets
Web*Finance and Web*Salary users need to email the appropriate queue mentioned below:

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New Banner Accounts and passwords

Accounts requests are made upon successful completion of training. These requests typically take three to five business days to be fulfilled. You will be notified by your supervisor once a Banner account is ready for you to pick up.

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Access to Additional Banner Forms

First, please speak with your supervisor to be sure that you are supposed to have access to the form. If this is the case, your supervisor should submit a request for access to the appropriate AIS queue. The request should include the form name, the level of access needed (query or modify) and the security class to add the form to (Counselor, Manager etc.) if appropriate.

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Experiencing Banner slowness or forms freezing up

First, talk with your co-workers to see if others are experiencing the problem. Is there an error? How long are forms taking to load? Is it one particular form? Once you have this data, provide it to your supervisor they should submit the inquiry on the system status.

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Viewing a list of students in banner and Hyperion Reports

If you already have a Hyperion reports account you can obtain various kinds of lists from the report repository. Log in here: http://www.drexel.edu/reporting. If you do not have an account, or the information you are seeking is not contained in an existing report, work with your supervisor to make a report request to AIS. All new report requests should include a description of what population is needed and the specific data fields needed. Click here for more information on working with Reports.

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Reporting Duplicate Ids in Banner

A record can be identified as a possible duplicate when names are similar (i.e. Michael vs. Mike) and some of the following info match:

  • Social security number
  • Birthdates
  • Address

If a duplicate is found, please report it to your supervisor, who will then report it to AIS by emailing ais_admissions@drexel.edu. When submitting it to your supervisor, make sure to include the name and id numbers identifying both records.

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Tickets and IS Queues

Submitting a new request

Create a ticket for the new request by emailing to one of the following addresses:

To expedite the ticket, please include the following information:

  • Problem statement
  • New Requirement
  • The date by which you would prefer this ticket is addressed. Please include information on processes, dates of related events that are drivers of this proposed date.

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Following up on a ticket

If you have a question about the ticket, please reply to your the copy of the ticket, so that the subject of the ticket contains the ticket information exactly as is.

If you are creating a new email to follow up on the same ticket, please use the following string of text, including the square brackets [], as the subject of the email:

[drexel.edu #XXXXX]

where the XXXXX represents the ticket number. If the subject is different from the above format, your email will not be sent to the original ticket. Instead a new ticket will be created, which is not linked to the original ticket.

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