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Email Support and Account Scams

These messages often appear to come from a "Webmail Team" or "drexel.edu Customer Support" or even "Drexel University." They ask (and sometimes threaten) you to provide your email username and password to confirm, cancel, or upgrade your account.

Legitimate organization (colleges, banks, online marketplaces, etc.) will NEVER ask you to provide your account information. The only time you might ever have to provide secure information is during a session that YOU initiated with the organization.

Classic example of a scam email asking for account confirmation. This one also qualifies as an impersonation scam. Drexel does not require users to confirm their email in this way.

This scam tries to convince you that your email inbox is over quota, but it's just another scam to steal your sign-in credentials.

Whether you made a change in your email settings, or know you didn't, this scam has a bad link for both. The Drexel URL is not a real page, and links to a non-Drexel domain. That phone number also isn't ours. HR does not manage email accounts--we do.

Says it's not spam, but it definitely is.

"This is not spam"? Yes, it is. This is a typical threat email that tries to scare you into giving up your sign-in credentials. It's definitely not from Drexel: wrong header, no letterhead, non-standard footer.

A scam email that doesn't bother with company letterhead. Wants to steal your sign-in credentials by threatening you to click a link to save your account. Amazon doesn't communicate with its members this way.

A bald directive with very little explanation. This is why it's a bad idea to open unsolicited/unexpected attachments.

Scam masquerading in American Express's template that tries to get you to open an "encrypted" attachment. Doesn't tell you what the attachment contains. Don't click or open anything in these emails--go directly to the provider's home page if needed.

This scam threatens you will lose your account if you don't upgrade--but no reputable email provider does this. Meant to scare users into providing sign-in credentials.

A nasty scam--email migrations do legitimately take place in businesses/universities (Drexel included). Note the non-Drexel link to a "password manager" and bad grammar.

This Scam, set in the Netflix template, looks convincing. But hover over the link (DON'T CLICK!) and you will see it doesn't go to a Netflix site.

Requested account deactivation? Of course not, according to this scam. It wants you to panic and click the link to give up your sign-in credentials. A) It's not in a Drexel template, and B) Drexel doesn't use a procedure like this.