CallXpress Voicemail - University City Campus (only)
On May 14th, 2007, Drexel University implemented a new voicemail system on the University City Campus -- CallXpress by Applied Voice & Speech Technologies, Inc. (AVST). Below are instructions for setting up your voicemail box and greeting. Use the Quick Reference Guide link, in .pdf format, for the keypad commands you use for common message handling operations. Print it and keep it near your phone. In addition, there are frequently asked questions and answers along with instructional videos.
Setting Up Your New Voice Mailbox and Greeting
At the University City campus only voicemail boxes are 5-digits. Generally it is the person’s extension preceded by a 3. (i.e., ext. 1234 has a voice mailbox of 31234).
To set up your new voice mailbox and greeting:
On Campus:
- 1. From your own extension, dial extension 4900 or press the message key.
- 2. Enter "Drexel" or 373935 as your "first time only" default security code.
- 3. Listen for instructions on how to setup your 6 digit personal security code, name and personal
greeting.
Off Campus:
- 1. Dial 215-895-4900. Listen to the recorded announcement. You may press 1 to listen to
recorded instructions or stay on the line and follow those printed below.
- 2. Enter your new voice mailbox number. Your new voice mailbox number will be your
4-digit extension preceded by a 3 (i.e., ext. 1234 has a voice mailbox of 31234).
- 3. Enter "Drexel" or 373935 as your "first time only" default security code.
- 4. Listen for instructions on how to setup your personal security code, name and personal
greeting.
*** If you receive a message saying “Invalid Entry” while attempting to set up your mailbox, please contact the Telecommunications group at x5862 immediately. **
Setting Up A Voice Mailbox Other than your Own
- 1. From your own extension, dial 4900.
- 2. When prompted to enter your security code, press *.
- 3. Listen to the recorded announcement. You may press 1 to listen to instructions or stay on the
line and follow those printed below.
- 4. Enter the 5-digit mailbox you wish to set up. The new voice mailbox number will be the
current 4-digit extension preceded by a 3.
- 5. Enter "Drexel" or 373935 as your "first time only" default security code.
- 6. Listen for instructions on how to set up the security code, mailbox name and greeting.
Learning how to use the new voicemail system
A variety of services have been made available to help facilitate the transition to the new voicemail system. Below you will find links to reference information and instructional tutorials.
To request additional support, please call 215-895-5862 or email the telecommunications group at telephone-request@drexel.edu.
Voicemail FAQs
1. Why did my voicemail number change?
2. I tried to initialize my new mailbox and there was none, now what?
3. How do I create my greeting?
4. How can we get our department trained as a group?
5. How do I set an out-of-office greeting?
6. Part of my job function is to retrieve my supervisor’s voicemail, how do I do this?
7. Will my old messages be moved automatically to the new voicemail system?
8. Will the new voicemail system allow me to use personal distribution lists?
9. Will the express messaging feature still be available?
10. Will I still be able to hear the time/date stamp each message came in?
11. Can I still speed through a message to get to the end and not listen to the whole thing?
12. Can I have multiple outgoing messages on my voicemail?
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Instructional Videos
1. Getting Started
2. Listening to Messages
3. Live Reply
4. Saving and Discarding Messages
5. Recording and Sending Messages
6. Return Receipt
7. Customizing Your Mailbox
8. Message Presentation Options
All videos are presented in a (.swf) format and require Flash for viewing.
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