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Repair History

Network Access in Campus Buildings

Wednesday, November 26, 2014 - 1:30 PM

Network Service was restored to regular operation for All Campus Buildings on Wednesday, November 26, 2014 at 2:40 PM. Between 1:30 and 2:40PM, access to the campus network from wired and wireless networks and IP telephones located in campus buildings may have been briefly unavailable. Please note that this problem did not impact IRT core services hosted in the IRT data centers. Thus off-campus access to IRT provided services were not Interrupted.

Network Access in Campus Buildings

Tuesday, November 25, 2014 - 6:45 PM

Network Service was restored to regular operation for All Campus Buildings on Tuesday, November 25, 2014 at 7:10 PM. Intermittent network service interruptions impacted campus buildings between 6:45 and 7:10PM. During this time, wired and wireless networks and IP telephones in campus buildings were intermittently unavailable. IRT Staff and our vendor partner identified the root cause of this intermittent problem (including a previous incident at 4PM) and installed a software patch to correct it. Please note that this problem did not impact IRT core services hosted in the IRT data centers. Thus off-campus access to IRT provided services were not Interrupted.

Network Access in Campus Buildings

Tuesday, November 25, 2014 - 4:00 PM

Network Service was restored to regular operation for All Campus Buildings on Tuesday, November 25, 2014 at 4:40 PM. Intermittent network service interruptions impacted campus buildings between 4:00 and 4:40PM. During this time, wired and wireless networks and IP telephones in campus buildings were intermittently unavailable. Please note that this problem did not impact IRT core services hosted in the IRT data centers. Thus off-campus access to IRT provided services were not Interrupted.

DragonFly wireless on selected floor of Calhoun, Caneris, Kelly, North, Race and Towers Residence Hall Floors

Tuesday, November 25, 2014 - 3:59 PM

Dragonfly Wireless Network was restored to regular operation for DragonFly wireless on selected floor of Calhoun, Caneris, Kelly, North, Race and Towers Residence Hall Floors on Wednesday, November 26, 2014 at 3:30 AM. The Dragonfly Wireless network was unavailable between Tue, 11/25 at 4:00PM and Wed, 11/26 at 3:30AM on the following residence hall floors: Calhoun - Floors 4, 6, 8; Caneris - Floors 2, 3, 4; Kelly - Floors 1, 2; North - Floors 1, 2, 3; Race - Floors 7, 8, 9; Towers - Floors 4, 5, 6

Basic Webmail

Tuesday, November 25, 2014 - 10:26 AM

Webmail was restored to regular operation for all locations on Tuesday, November 25, 2014 at 10:38 AM. The Web servers for mail.drexel.edu are currently experiencing a software problem. IT staff are currently troubleshooting. E-mail itself is still being sent and received. Users connecting via IMAP are not affected.

Patching Production SQL Servers

Thursday, November 20, 2014 - 10:00 AM

Information about SQL Server databases at all locations from Thursday, November 20, 2014 at 10:00 AM until Friday, November 21, 2014 at 3:00 AM: Applying critical security updates to SQL server clusters. Should be minimal interruptions, while active nodes are moved.

Critical Security Updates Oct 2014

Wednesday, November 19, 2014 - 10:00 PM

Information about SQL Server databases at Korman Center from Wednesday, November 19, 2014 at 10:00 PM until Thursday, November 20, 2014 at 4:00 AM: Affected machines include: Production SQL Servers Production ITS Servers

Critical Security Updates for Windows Production Servers

Tuesday, November 18, 2014 - 10:00 PM

A planned outage has been scheduled for server patching at Korman Center from Tuesday, November 18, 2014 at 10:00 PM until Wednesday, November 19, 2014 at 4:00 AM. Affected Servers include: CBORD, Sophos, SCOM, Infrastructure Servers, SharePoint Backup Server.

Windows Active Directory Servers

Tuesday, November 18, 2014 - 3:01 PM

File Servers was restored to regular operation for Drexel University on Tuesday, November 18, 2014 at 3:59:41 PM. Microsoft has released an extremely critical patch for Active Directory, the service used to authenticate logins, and authorize privileges for Exchange, file servers, SharePoint, vpn, wireless authentication as well as some other services. Due to the extremely critical nature of this patch servers will be patched immediately. While servers are redundant, you may experience brief periods where your account can't be authenticated, before your computer begins trying to authenticate from other servers.

Bb Learn Outage

Tuesday, November 18, 2014 - 5:30 AM

A planned outage has been scheduled for Learn9 at all locations from Tuesday, November 18, 2014 at 5:30 AM until Tuesday, November 18, 2014 at 6:00 AM. There will be a brief outage for system maintenance.

Bb Learn Outage

Sunday, November 16, 2014 - 6:00 AM

Learn9 was restored to regular operation for all locations on Sunday, November 16, 2014 at 6:46:14 AM. There will be an outage this Sunday for system maintenance for all schools.

Critical Security Updates for Windows Production Servers

Friday, November 14, 2014 - 10:00 PM

A planned outage has been scheduled for server patching at Korman Center from Friday, November 14, 2014 at 10:00 PM until Sunday, November 16, 2014 at 3:00 AM. Affected Servers Include: CTI-Production SharePoint Servers, CTI-Production InfrastructureServers, CTI-Production SCOM Site Servers, CTI-Production Sophos Servers, CTI-Production WebServers, CTI-Production ApplicationServers, CTI-Production SiteCore Servers

Critical Security Updates for Windows Production Servers-Oct 2014

Thursday, November 13, 2014 - 10:00 PM

A planned outage has been scheduled for server patching at all locations from Thursday, November 13, 2014 at 10:00 PM until Friday, November 14, 2014 at 3:00 AM. Affected Servers include: CTI-Production ApplicationServers CTI-Production WebServers CTI-Production SiteCore Servers SharePoint

Critical Security Updates for Windows Test Servers-Oct 2014

Wednesday, November 12, 2014 - 10:30 PM

IRT Services was restored to regular operation for Korman Ctr basement on Wednesday, November 12, 2014 at 11:30 PM. CTI-Test Servers will be patched.

Crashplan upgrade

Wednesday, November 5, 2014 - 10:00 AM

CrashPlan PROe was restored to regular operation for Korman Center on Wednesday, November 05, 2014 at 11:15 AM. We will be updating our Crashplan infrastructure from 10am to 11 am and backups maybe interrupted. We are upgrading to version 3.6.4

Bb Learn Outage

Sunday, November 2, 2014 - 6:00 AM

Learn9 was restored to regular operation for All partner school locations on Sunday, November 02, 2014 at 6:23:16 AM. There will be a brief outage this Sunday for database maintenance.

Security Patching for Windows Production Servers

Saturday, November 1, 2014 - 10:00 PM

Application Services was restored to regular operation for all locations on Tuesday, November 04, 2014 at 8:40:46 AM. Enabling SHA2 support and disabling SSLv3 support on Web and web application servers.

Residence Hall Cable TV Service for Channels 50-1 and higher

Tuesday, October 28, 2014 - 12:00 PM

Drexel Residence Hall Cable TV (Excluding Stiles Hall) was restored to regular operation for all locations on Wednesday, October 29, 2014 at 5:30 PM. Comcast is experiencing problems with some Residence Hall digital Cable TV channels 50-1 and higher. They are working to resolve the problem. There may be some service interruptions while Comcast performs repairs. This only impacts the wired digital cable tv system in the nine main campus residence halls. (Stiles Hall cable tv is not impacted. XFINITY on Campus Live IP Streaming TV is not impacted.

Sharepoint Server Patching

Tuesday, September 30, 2014 - 10:00 PM

Sharepoint was restored to regular operation for Korman Center on Monday, November 10, 2014 at 12:02:24 PM. Please note that SharePoint Servers will be updated with Critical Update patches between the hours of 10:00PM on Tuesday and 6:00AM Wednesday morning. There will be intermittent outages of some services.