Date/time
of outage
|
Service
Affected
|
Duration
(hh:mm)
|
Severity
and location
|
11/20/09
8:55 PM
|
Multiple servers
A number of servers including those hosting accounts, webfinancials and many other applications were unavailable due to a hardware failure affecting many servers.
|
Planned: open ended
Actual: 02:00
|
Completely down at
all campuses
|
11/16/09
1:35 PM
|
Network Service
PECO Power outage affecting services in DAC, GSB, LAW, Library, Nesbitt and Armory Buildings.
|
Planned: open ended
Actual: 01:25
|
Completely down at
DAC, GSB, Nesbitt, Law, Hagerty Library, and Armory
|
11/15/09
11:15 PM
|
Blackboard Vista
The Vista database was damaged on Sunday. The system is up while a recovery is running. DO NOT SAVE WORK IN VISTA because it will "roll-back" to Sunday morning when the recovery is complete.
|
Planned: open ended
Actual: 07:43
|
Unavoidable problems at
all locations
|
11/15/09
7:15 AM
|
Bb Vista
A disk error caused a database error which is still being repaired. However, users may log in. The system may be slow because of the ongoing repair and the HTML Creator tool is temporarily disabled. Save copies of your work outside of Vista as a precaution.
|
Planned: open ended
Actual: 16:00
|
Completely down at
All locations
|
11/14/09
10:00 AM
|
Network Service
Power maintenance has been schedule at our Service Provider's facilities. Provider is not expected to interrupt service and will be on generator power.
|
Planned: 11:00
Actual: 13:00
|
Informational at
Sacramento Graduate Center
|
11/10/09
10:00 PM
|
Network Services
During equipment upgrades, network services will be unavailable for up to a two hour window while work is performed on a floor by floor basis.
|
Planned: 08:00
Actual: 11:19
|
Completely down at
Bellet and New College Buildings
|
11/10/09
3:00 AM
|
Internet Service
Primary Internet Service Provider will perform maintenance. Short service interruptions, less than a minute, may be possible while traffic transitions to our secondary provider.
|
Planned: 03:00
Actual: 00:20
|
Informational at
All Drexel Campuses
|
11/10/09
3:00 AM
|
Internet service
Internet Service Provider is performing maintenance. Expected service disruption approximately 20 minutes.
|
Planned: 03:00
Actual: 00:20
|
Completely down at
Cabrini & Medaille Colleges
|
11/9/09
8:00 AM
|
Network Service
Power Related issue in Millenium Hall caused a service disruption to the communication rooms servicing floors 10 through 17.
|
Planned: open ended
Actual: 00:20
|
Completely down at
Millenium Hall Floors 10 through 17
|
11/8/09
7:00 AM
|
SharePoint
SharePoint upgrade completed successfully. All services are back online.
|
Planned: 03:00
Actual: 02:50
|
Completely down at
All locations
|
11/5/09
4:15 PM
|
Storage problem
A primary storage array for Sun Mail services, fileservers and some older SQL databases experienced a hardware problem. All mail systems are up and available.
|
Planned: open ended
Actual: 01:05
|
Unavoidable problems at
all campuses
|
11/2/09
12:25 PM
|
DrexelOne
DrexelOne unexpected outage.
|
Planned: open ended
Actual: 00:17
|
Completely down at
all campuses
|
11/1/09
7:00 AM
|
Departmental File Servers
Departmental File Services will be moving to new machines for better performance, reliability, and capacity. During the migration shares for departments will not be available as they move.
|
Planned: 08:00
Actual: 08:30
|
Completely down at
all campuses
|
10/29/09
12:39 PM
|
Departmental File Servers
File Servers are extremely slow to respond. We are working on the problem now and expect that we will need to restart these machines.
|
Planned: open ended
Actual: 00:24
|
Completely down at
all campuses
|
10/29/09
5:00 AM
|
Internet2
|
Planned: 00:30
Actual: 00:05
|
Some sporadic outages at
PASSHE, DrexelMed
|
10/28/09
12:50 PM
|
Bb Vista
A network hardware issue caused an outage of the Vista service.
|
Planned: open ended
Actual: 00:50
|
Completely down at
All locations
|
10/28/09
12:30 PM
|
Personal Web Pages, Storage, Dunx1
Due to a problem with Storage Area Network device many servers lost the ability to use their storage. Dunx1 the server used for personal web pages, SAS, and personal storage needed to check it's disk after the problem was resolved. Because of the large size of the disk involved this process can take many hours. We anticpate that this server will be fully available before 7pm this evening.
|
Planned: open ended
Actual: 06:05
|
Completely down at
University City
|
10/26/09
4:43 PM
|
Mail Users associated with server mail2
Users of mail server 2 will experience an imap, webmail, and pop outage while a database is verified and the daemon completes an initialization period. We are working to restore service as soon as possible.
|
Planned: open ended
Actual: 01:52
|
Completely down at
All Locations
|
10/25/09
6:00 AM
|
all wireless service.
upgrading the wireless equipment.
|
Planned: 01:00
Actual: 00:20
|
Some sporadic outages at
all campuses
|
10/25/09
6:00 AM
|
81M and CS1000EHA
necessary patches will be loaded to the 81M, CS1K and the NRS. Over the course of 4 hours there will be sporatic brief loss of service while the switch initializes.
|
Planned: 04:30
Actual: 03:30
|
Some sporadic outages at
|
