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Technology Update
January 29, 2015

Table of Contents

Additional Protection for University ID Numbers
Prepare for Service Outages
Is This Real? Email Scam Protection
2015 e-Learning Conference
Computer Encryption and Data Security Update
Restoring Files from CrashPlan Via the Web
Reminder: Purchasing and Setting Up University-Owned Computers
Updates to Sign-in Options for Computer Accounts Management
End of Mainstream Support for Windows 7

News and Notes from the Online Learning Team

Kaltura to Replace DragonDrop in 2015
Camtasia for Mac – Year in Review
Setting the Due Date for Tests
Sign Up for OLT Workshops


Additional Protection for University ID Numbers

To add more protection for student records, in mid-January, Drexel began scanning emails for groups of University ID numbers and notifying senders when such information was found. In February, such messages will not be delivered unless the sender encrypts the contents or affirms that no sensitive information is present.

When notified that a message might contain University ID numbers, senders should review the addresses to which the message was directed (to ensure that information isn’t sent to the wrong person), the contents of the message, and the contents of all attachments, paying particular attention to hidden columns in spreadsheets and other non-apparent data.

When a message does contain sensitive information like University ID numbers, and it still needs to be sent, it must be encrypted. To do so, simply append [reviewed-resend] to the subject line and resend the message. Since other numbers might look just like University ID numbers, non-sensitive messages may be blocked by mistake. In such cases, simply append [reviewed-noissues] to the subject line and resend the message; this tells the server that the there are no issues with sending the message as is.


Prepare for Service Outages

Information about current and future IRT service outages can be found on IRT’s home page in the “Service Status” box at drexel.edu/irt. This box lets you know, at a glance, if IRT services are up and running or down for maintenance. It also lists information about future outages to help you plan your application access needs. You’ll also find a repair history and service metrics on the Service Status page.


Is This Real? Email Scam Protection

Spam emails are annoying, unsolicited, unwanted, and often sent multiple times, but they are generally harmless. Phishing and Scam emails, however, are types of fraudulent spam intent on stealing sensitive information.

How can you tell what’s a scam, and what’s just spam? Drexel offers a helpful resource for identifying fraudulent email: Drexel.edu/IsThisReal, the home of the Debunking Email Scams page.

At drexel.edu/IsThisReal, you will find examples of scam emails in current circulation at the University. In the Scam Gallery, you will find archived examples of actual scam emails and tips for identifying others like them.

These go-to resources for the identification of fraudulent emails is powered by reports from users at Drexel. If you receive a fraudulent email that affects the Drexel community, and it’s not posted on either of the above pages, you can forward your concern and questions to consult@drexel.edu.

Did you know that you can also report email scams that impersonate legitimate organizations directly to the organizations affected? Most legitimate organizations will have information on how to report fraudulent emails in the help sections of their Web sites.

Stay tuned for the next issue of the Tech Update, where we will explain how spam differs from scam emails, and what you can do to prevent receiving either type.


2015 e-Learning Conference

The e-Learning Conference, hosted by IRT, is scheduled for Wednesday, March 25, from 8:00 a.m. to 4:00 p.m. in the Papadakis Integrated Sciences Building. Each year, the conference draws more than 180 participants from over 40 regional institutions to share best practices for learning enrichment and student engagement in an e-learning environment.

Updates on the conference and more information on registration, once available, can be found on the e-Learning Conference Web site.

The conference represents a fantastic opportunity to learn from your colleagues at Drexel and other institutions around the region. Any questions or concerns can be directed to the Online Learning Team at olt@drexel.edu.


Computer Encryption and Data Security Update

Per the University’s Data Security Initiative, IRT and college-level IT groups are continuing to encrypt University-owned computers across the University. So far, personal information on over 5,500 computers has been protected. We appreciate everyone’s continued cooperation in scheduling time to visit offices to prepare for and install the necessary software.

When your office or department receives new computers, and before you set them up, please contact your departmental IT professional to make sure that the computer is setup with encryption. If you do not have a departmental IT professional, contact IRT at 215-895-2020.


Restoring Files from CrashPlan Via the Web

If you need to restore files from a CrashPlan backup, but aren’t at your computer or don’t have the CrashPlan program installed, you can restore from CrashPlan’s Web site instead. Visit drexel.edu/IRT/CrashPlan, click the link in the Restore section of the page, then sign in with your Drexel user-id and password. Once signed in, you can review and restore files from your backups.

For more information about CrashPlan, see the FAQ on the IRT Web site.


Reminder: Purchasing and Setting Up University-Owned Computers

Attention Drexel employees: If you are considering the purchase of a University-owned computer for you or your department, please review University Procurement’s list of standardized Dell computer configurations first to ensure that these standards are met by your purchase. The purchase of one of these machines enhances the efficiency of delivery and setup.

All departmental purchases are handled through Smart Source. If you have any questions about Procurement Services, email smartsource@drexel.edu.

For Drexel-owned computer setup, first contact IRT at 215-895-2020 or your departmental IT professional. This step is important and ensures that your computer is quickly set up with the necessary software, drivers, anti-virus, and encryption.


Updates to Sign-in Options for Computer Accounts Management

The Computer Accounts Management Service (accounts.drexel.edu) sign-in page has now been linked to DrexelConnect. Users can sign in to manage their Drexel accounts via DrexelConnect (just click the link provided on the sign-in page), and remain signed in while navigating among the DrexelConnect services (e.g. DrexelOne, Blackboard Learn, Photo Class List, etc.).

Note: As with other DrexelConnect services, users should disconnect from DrexelConnect when they are finished using the computer. Allowing the computer to remain connected gives others the opportunity to access your account information and other services tied to DrexelConnect. Please ensure that you sign out of any services in use and disconnect to prevent account compromise, especially on public or lab computers.

While DrexelConnect can be used to access the Accounts Management service, users may alternately continue to sign in directly with their Drexel user-id and password.


End of Mainstream Support for Windows 7

On January 13, Microsoft announced that it will not be adding any more new features or making any more design changes to Windows 7. However, security patches will still be issued through 2020.

For more information, see this article on Microsoft’s Web site.


Kaltura to Replace DragonDrop in 2015

In the first half of 2015, DragonDrop will be replaced by Kaltura for multimedia streaming and other content delivery. Here are some things instructors can do to prepare for and assist with the migration:

  • During the winter quarter, move necessary multimedia or other content into Kaltura.

  • When you create or position new content, use Kaltura. DragonDrop is no longer available for new content.

  • Continue to link your students and other content-consumers to your elements in Kaltura. Be sure to test all of the links in your Learn courses and Web sites.

  • During the spring quarter, finalize the migration of your content to Kaltura. Ensure that nothing important is left in DragonDrop.
  • Beginning in the summer quarter, DragonDrop will no longer serve content of any kind. Hardware and software will be decommissioned; DragonDrop will shut down.

For advice, assistance, and additional information, contact the Online Learning Team at 215-895-1224, send them an email at olt@drexel.edu, or visit them in Korman 109.


Camtasia for Mac – Year in Review

For Camtasia for Mac, 2014 was a big year. Version 2.6, released in November of 2013, added a number of cool features, such as integration with Google Drive and the Techsmith Fuse app, making it easy to get content from mobile devices into Camtasia projects. Minor updates were released in December of 2013, mostly made up of fixes to usability bugs.

By the beginning of 2014, Camtasia was a reasonably robust and stable application. However, Techsmith has continued to expand and improve Camtasia for Mac with 3 semi-major version releases.

Version 2.7.0 introduced cropping for annotations and the ability to completely hide a track (including any markers associated with it). It also included improvements to the Techsmith Relay plugin and the Camtasia Smart Player (the HTML5 player used when exporting as a Web page).

Version 2.8.0 brought a new cross-platform recording format (.trec), allowing users to easily share recording files (but not yet project files) between Camtasia Studio for Windows and Camtasia for Mac. A new context menu option was added to remove empty tracks that pile up in the Timeline.

Version 2.9.0 was the first 64-bit version of Camtasia for Mac. The 64-bit native code allows Camtasia to better utilize large amounts of system memory. However, this version requires OS X 10.8, so users running older versions will need to upgrade. Users of Snow Leopard (10.6) and Lion (10.7) can purchase the upgrade via the App Store.

Version 2.9.0 also allows screen-capture with mobile devices running iOS 8 and up. Now you can record app tutorials on your iPhone or iPad using Camtasia for Mac. Other new features include gesture effect, new export options (GIF and export a timeline selection), and a built-in converter for older types of imported content (e.g. AVI files). Finally, the integration of a Twitter news feed and an overhauled and expanded in-product help system and tutorial viewer make it much easier and faster to learn Camtasia for Mac.

With these updates, Camtasia for Mac is even more powerful, flexible, and easy to learn. If you want to get a head start, sign up for one of the Camtasia for Mac workshops presented by the Online Learning Team.


Setting the Due Date for Tests

Previously, if instructors only wanted students to take a test between certain dates and times, they needed to set both the Start and End Date. While this feature restricted test visibility for students in a designated timeframe, if students did not take the test, then the entry in the My Grades tool would not become visible until the instructor entered a manually overridden grade.

Now, when deploying a test to students, instructors can set a Due Date. With this feature, instructors can determine when a test needs to be completed. If an instructor wants to ensure that no students can take the test after the Due Date has passed, they can check off an option to disallow overdue completions. Not only will a student see that they have not taken the test by looking in the My Grades tool, but students will also be informed that they are unable to take the test, if the disallow option is set and the Due Date has passed.

If you have any questions about these settings, and how you can implement them in your course, please contact the Online Learning Team at 215-895-1224 or olt@drexel.edu.


Sign Up for OLT Workshops

The Online Learning Team conducts training sessions on Learn, Camtasia, Kaltura, Web basics, Mac OS X, SharePoint, and more. In addition, several brown bag lunches and workshops on technology products of interest are held each month. These training sessions are open to members of Drexel’s community as well as the general public.

To reserve a spot at any of these workshops, email us at olt@drexel.edu with your name, institution (if other than Drexel), contact information, and the name of the workshop(s) you would like to attend.

Below is a sampling of workshops taking place in coming weeks:

Learn Basics
Friday, February 6, 10:00 a.m. – noon

Learn Course Tools
Tuesday, February 24, 1:00 p.m. – 3:00 p.m.

SharePoint Fundamentals
Tuesday, February 17, 1:00 p.m. – 3:00 p.m.

Recording and Editing with Camtasia for Mac
Thursday, February 19, 1:00 p.m. – 3:30 p.m.

Turnitin PeerMark Feature
Thursday, March 5, 2:00 p.m. 3:00 p.m.

University Events Calendar Training
Tuesday, February 10, 10:00 a.m. – 11:00 a.m.

Visit our Web site for our complete training schedule and workshop descriptions. If you need a separate workshop for your department or faculty group on a specific topic, you can email the Online Learning Team to coordinate a session.

Unless otherwise noted, all training sessions will be held in room 116 of the Korman Center (off the Quad on Drexel’s University City Campus, 33rd Street between Market and Chestnut Streets).