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Technology Update - New Students
September 29, 2014

Table of Contents

Welcome to Tech Update
Getting Started: Technology Information from IRT
Need More Technology Help?
Getting Site-Licensed and Discounted Software
Resetting Your Drexel Computer Accounts Passwords
Protect Your Identity, Protect Your Password
Virus/Phishing Protection and Prevention
Know the Acceptable Use Policy and Copyright Laws

Welcome to Tech Update

The IRT Technology Update (or Tech Update), a periodic email publication from the Office of Information Resources and Technology, is our way of informing Drexel students, faculty, and professional staff of the services that IRT offers. In each issue, you'll find information about new or revised services, technology news, warnings about computer security and virus prevention, software updates, and more.

The Tech Update is published multiple times throughout the year. On occasion, Tech Alerts are sent via email between Tech Update issues, and individual news items are posted to the IRT home page.

Past issues of the IRT Technology Update are posted in the archive for your convenience.

Getting Started: Technology Information from IRT

As new students, you’ll be looking for lots of information to help you navigate the many technology requirements and technology tools that are available to you. You can find information about computer accounts, DrexelOne, email, computer specifications and purchases, network service, software, and more on IRT's Web site.

Need More Technology Help?

The IRT Help Desk, as the name implies, is here to help you with your technology questions.

If you encounter problems with your Drexel computer accounts, network access, wireless registration, software download/installation, etc., you can contact the IRT Help Desk in the Korman Center (University City campus):

  • Phone: 215-895-2020
  • Email:
  • Online:
  • Walk-ins: Korman Front Desk, 33rd Street between Chestnut and Market Streets
    (Enter Korman from the west side of the Quad)

Or the Help Desk in the New College Building (Center City campus):

  • Phone: 215-762-7264
  • Email:
  • Walk-ins: New College Building, Room 1113, 245 N. 15th Street

Check business hours on IRT's Web site.

If you send an email or leave a voicemail message, make sure we can reach you by clearly including complete contact information (name, phone number, and Drexel email address) as well as a detailed description of your problem or request (along with any screenshots, if appropriate). Note: Never provide your password(s) in any voicemail.

You can also search AskDrexel, our online technology FAQ, if you have any questions about your accounts or technology services. Oftentimes, others have asked the same question and had it answered.

If you need help with Drexel Learn, Drexel’s learning management system, go to the Learn page on IRT’s Web site to access informational videos and other helpful information, or email the Online Learning Team at or call them at 215-895-1224.

For additional information about services provided by IRT, visit

Getting Site-Licensed and Discounted Software

To download site-licensed software provided by Drexel, sign in with your Drexel credentials at You can also review a list of available software here.

Some instructors might require their students to have Microsoft Office installed on their computers in order to complete coursework. If you do not own Office, you can purchase a copy through the JourneyEd link under the "Campus+Community" tab in DrexelOne (

If you would like to purchase other productivity software for a nominal fee, Drexel's partnerships provide discounted software through JourneyEd and eAcademy.

Resetting Your Drexel Computer Accounts Passwords

It's easy to forget a password—especially when you have to remember so many of them! But don’t worry; if you forget your password, there are several options available.

The first option is to use the Password Reset Service. When you pick up your accounts through the service, you will be prompted to set up the Password Reset Service security questions and answers. Then, if you ever need to use it, password help will be available by clicking the "Help! I forgot my password" link on the sign-in screen.

If you are unable to access the Password Reset Service, or if you forget your security answers, IRT can help reset your password. To request a password reset, visit the Help Desk in person or call 215-895-2020. IRT will not reset passwords via email (never send your passwords in any email), and this service is limited to business hours.

If you know your password but would like to change it, log into, click "Continue," and then click the large keys icon near the top of the page. Follow the instructions to choose your new password. Here are some tips for choosing a strong password that meets Drexel’s password requirements:

  1. It must be between 6 and 16 characters in length.
  2. It must contain at least two letters and at least one non-alphabetical character that falls somewhere inside the password (not just at the beginning or end).
  3. It should not match any word found in an unabridged dictionary or "most common passwords" lists, such as Mashable's 25 Worst Passwords of 2013. Avoid using your name, nickname, birth date, Social Security number, easily-guessed number/letter sequences, or any combinations thereof.
  4. The new password must differ from the old one by at least three characters.
  5. The new password should not be one you used recently or for any other secure service.

Protect Your Identity, Protect Your Password

Your Drexel computer accounts password is an integral part of your Drexel identity. Keep it secret, keep it safe—and don't share it under any circumstances.

A single act of carelessness on an individual’s part can make him or her vulnerable to identity theft, forgery, or fraud. So, keep these points in mind when managing your password security:

  • Don't give your password to anyone—not your best friend, not your twin sister, not your boss, and not "Tech Support" of any kind.
  • Don’t write down your password or leave it in a conspicuous place. If you need to keep track of numerous passwords, consider trying out a reputable "password safe" app on your computer or smartphone.
  • Don't reuse passwords for multiple sites.
  • Create a strong, secure password and change it periodically through

Virus/Phishing Protection and Prevention

Users must remain vigilant and follow basic safety precautions to keep their computers free from infection. Here are some tips to prevent you (and your computer) from falling victim to viruses or phishing scams:

  1. NEVER open an attachment to an email (nor click on a hyperlink in an email) that appears to be spam or that is sent (especially unsolicited) from an unknown source.
  2. NEVER give out your passwords to anyone. Legitimate organizations will never ask for your password via any means.
  3. NEVER blindly click hyperlinks. Always check URLs by hovering over the link to see if it matches the one displayed. Most scam links don’t match the text, or the context of the message.
  4. Keep your anti-virus software and virus definitions up-to-date by installing Sophos Endpoint Protection, which is available for personal PCs and Macs at
  5. Scan your computer at least once a week for viruses. Most anti-virus programs can be configured to scan automatically at regular intervals. Be sure to regularly select full scans.
  6. Be wary of suspicious-looking Web sites. If the site doesn't appear trustworthy or is poorly maintained, click nothing and leave it.
  7. Avoid downloading content from peer-to-peer (P2P) programs. These programs tend to be infested with viruses and malware (and are riddled with illegally-shared content).
  8. Be mindful of where you make your email address visible (e.g. social networking sites), and who you give it to (e.g. Web forms). Scammers search the Web for addresses to spam.
  9. Delete spam immediately. If it sounds too good to be true, it probably is. Don’t respond to it, and never, ever give out personal information, no matter who is asking for it. If you get an email telling you your account is over quota or about to expire, call us first –215-895-2020. Don't click any links or give your userid or password to anyone.

Know the Acceptable Use Policy and Copyright Laws

All members of the Drexel community agree to abide by the University's Acceptable Use Policy (AUP) as a condition of activating their computer accounts and using Drexel's network and computing resources. The AUP provides guidelines concerning computer account use, copyright, information security, activities that are prohibited on the network, and more. Read the AUP in full here.

The Digital Millennium Copyright Act (DMCA) describes federally-prohibited activities involving copyrighted material. It covers P2P software, illegal copying and distribution, and the consequences of violation. Action will be taken against users who violate the DMCA by illegally downloading and/or distributing copyrighted material on Drexel’s network—all in accordance with US law and the RIAA, the recording industry watch group.

In other words—don't download or distribute materials for which you do not have permission from the copyright holder. The consequences can be very serious, and violation of the DMCA constitutes a criminal offense.

See more information about copyright on the IRT Web site, or view Drexel University's Copyright Policy.