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Technology Update
April 22, 2016

Table of Contents

Apple Ends Support for Quicktime for Windows
Korman Classrooms Going Offline in June 2016
Off-Campus Access to Printers and Future Reconfiguration
CrashPlan Pro E Upgrade
Accounts and Computer Services Information for Graduating Students
Media:Scape Table Available in Korman Cluster
Recap for 2016 e-Learning 3.0 Conference
Follow IRT's Twitter for Tips, Tricks, and Outage Reminders
Considering a Computer Purchase?
Computer and Device Repairs Update

Instructional Technology News

Update on the Next Version of Blackboard and Collaborate
Instructional Technology Blog: Review
Sign Up for ITG Workshops

Apple Ends Support for Quicktime for Windows

Apple has ended support for Quicktime 7 for Windows. Without updates or support, this application presents a security vulnerability that hackers can exploit to gain access to computers or sensitive information.

As such, IRT recommends that all users uninstall the Quicktime application as soon as possible. If you rely on software for which Quicktime is critical, keep your firewall up, anti-virus up-to-date, scan your computer regularly, and uninstall Quicktime as soon as you are able.

For more information about Quicktime and its associated security vulnerabilities, see Engadget's news article.

If you have any questions or need assistance, please contact the IRT Help Desk at 215-895-2020 or

Korman Classrooms Going Offline in June 2016

The Korman Center Addition project begins in June 2016 and will continue for more than a year.

Demolition and construction will create noise and vibration across the entire timeframe of the project, and thus preclude high-quality teaching, learning, and training activities from taking place in Korman classrooms and training rooms. The current Project Plan has a completion date in September 2017.

As this project progresses, we will provide updates concerning the timeframes for Korman classroom and training room availability.

For more information about the renovations, including artist renderings, or to reserve a room for Spring Quarter 2016 only, see the Korman Room Reservations page.

Off-Campus Access to Printers and Future Reconfiguration

In early April, outsiders printed anti-Semitic and racist flyers to university printers. The hateful nature of the messages spurred Drexel to implement a stop-gap printer security plan ahead of completion of a larger printer security initiative already underway.

Campus printers are no longer accessible from off-campus. (Technically speaking, TCP port 9100 is blocked). Authorized users who need to print to a campus printer while away should start a VPN session, which will re-enable access to campus printers.

If you have questions about this printer protection change, have a printer that requires outside access, or need assistance with setting up a VPN app to allow off-campus printing, please contact the IRT Help Desk at or 215-895-2020.

CrashPlan Pro E Upgrade

IRT is in the process of rolling out an update to the CrashPlan application for those who use this backup service. The update improves the security and the reliability of the application. An update is coming in early June to provide a better way to move files from an old computer to a new one and to eliminate the need to have Java installed on your computer.

Computers currently using older versions of CrashPlan may prompt users to log in after the new version is installed. Automatic backup resumes once the user logs in.

If your department does not currently use CrashPlan and is interested, please see our information page. If you need assistance with CrashPlan, please contact the IRT Help Desk at or 215-895-2020.

Accounts and Computer Services Information for Graduating Students

Congratulations to the Class of 2016! We would like to call your attention to some of the continuing computing services that Drexel's Office of Information Resources and Technology (IRT) offers you, as well as the changes that will take place with your account this summer.

Details of IRT services for alumni are given at

Some key points:

  • Drexel domain accounts close approximately 30 days after graduation
  • DrexelOne, email service, and dunx1 accounts stay open for two years after graduation (unless you request they be closed sooner)
  • Existing LinkEdu accounts will likely close in early 2017, but an improved replacement service will be launched beforehand.

Please be sure to keep track of your passwords. Once you cease to be an active student, it is more difficult for IRT to authenticate your identity in order to help you reset your password.

We hope these services will be useful to you as you begin new assignments and assume new obligations. If you have any questions, send an email to or call 215-895-2020. All good luck for the future.

For those of you with a continuing active role at Drexel (you are going on for an advanced degree, you are an employee, etc.), your computer account privileges continue as appropriate.

Media:Scape Table Available in Korman Cluster

Recently, IRT installed a Media:Scape collaboration table in the Korman Cluster. Up to six laptops can be connected to the table via VGA ports, and up to two laptop screens can be viewed simultaneously on the table's 40-inch flat panel displays.

This collaborative setup is perfect for group work, projects, co-authored presentations or papers, and similar activities. Groups can discuss, critique, and modify Web sites, graphics, photographs, etc. together.

Ask the Korman Front Desk staff for assistance in getting started with this impressive collaboration technology.

Recap for 2016 e-Learning 3.0 Conference

Drexel hosted its 14th annual e-Learning 3.0 Conference in late March, coordinated by IRT. To launch the event, President Fry welcomed nearly 200 attendees from 30 organizations and introduced the keynote speaker, his long-time colleague Jeff Selingo, of the Washington Post, and former editor at the Chronicle of Higher Education. Attendees could participate in any of 16 sessions focused on technology-enhanced teaching and learning discoveries, practices, and strategies. This year, the event was immediately followed by The Collaboratory: A Showcase of Emerging Technologies and Innovation, sponsored by Drexel University Online.

To see archived materials for the conference, see IRT's 2016 Conference page.

Follow IRT's Twitter for Tips, Tricks, and Outage Reminders

IRT is on Twitter under the handle @Drexel_IRT. If you're on Twitter, you can follow our account for the latest information on Service Outages (also available at as well as quick tips/tricks on common technology issues at Drexel. Be sure to stay up-to-date with the latest news from IRT!

Considering a Computer Purchase?

Are you considering a computer purchase? Did you know that as a Drexel student or employee, personal purchases through DrexelOne are eligible for discounts?

For example, if you purchase an Apple MacBook Pro bundled with 3-year AppleCare, you’ll receive an additional $25 discount over and above the education price. Personal purchases can be made by signing into DrexelOne, clicking "Apple Store" or "Dell Store" or "Lenovo Store" in the "Hardware and Software" channel on the "Campus+Community" page.

Computers bought with university funds are to be ordered via "SmartSource", in the "Purchasing and Travel" channel of the "Employee" page.

Computer and Device Repairs Update

Have a computer, tablet, smartphone, or printer that needs hardware repairs? IRT has updated information on who to contact and where to go for both Drexel-owned devices and personal devices on the IRT Computer Repairs page.

Update on the Next Version of Blackboard and Collaborate

Blackboard continues to make progress on the "Ultra" version of Learn. This new version will provide enhanced end-user experiences for desktop, laptop, tablet, and phone use. We currently expect that it will take Blackboard an additional year to complete the missing features.

Collaborate Ultra will be a fully browser-based web app, no longer requiring Java. Most existing Collaborate features are already built into Ultra. Development at Blackboard continues on breakout rooms, persistence of content, polling, archives, and the private/moderator chat features.

Instructional Technology Blog: Review

Below are some of the more recent posts that have been added to the Instructional Technology Blog. Be sure to check the blog regularly for new content.

  • When an instructor creates a discussion forum in a Blackboard Learn course, the default settings do not allow students to edit or delete their own posts. Read the Full Post Here
  • TechSmith Relay combines an easy-to-use screen recording application with an automated publishing mechanism to make capturing and sharing content simple. Read the Full Post Here
  • Have you ever tried to email a PowerPoint and not been able to because the file is too big? You can reduce the file size by compressing the pictures in your document. Read the Full Post Here
  • If you have a need to include participants who are not enrolled in your Learn Course or Community, such as a guest speaker, you can enable the session's ability to generate a guest link. Read the Full Post Here

Sign Up for ITG Workshops

The Instructional Technology Group conducts training sessions on Learn, Camtasia, Kaltura, Web basics, Mac OS X, SharePoint, and more. In addition, several brown bag lunches and workshops on technology products of interest are held each month. These training sessions are open to members of Drexel’s community as well as the general public.

To reserve a spot at any of these workshops, email us at with your name, institution (if other than Drexel), contact information, and the name of the workshop(s) you would like to attend.

Below is a sampling of workshops taking place in April and May:

How to Manage Big Files
Friday, April 29, noon - 1:00 p.m.

Collaborate Basics
Tuesday, May 10, 10:00 a.m. - 11:30 a.m.

Image Editing for the Web
Wednesday, May 4, 11:00 a.m. - noon

SharePoint for Site Owners
Tuesday, May 17, 10:00 a.m. - noon

Intro to Sitecore
Wednesday, May 11, 10:00 a.m. - 11:30 a.m.

Visit our Web site for our complete training schedule and workshop descriptions. If you need a separate workshop for your department or faculty group on a specific topic, you can email the Instructional Technology Group to coordinate a session.

Unless otherwise noted, all training sessions will be held in room 116 of the Korman Center (off the Quad on Drexel’s University City Campus, 33rd Street between Market and Chestnut Streets).

PLEASE NOTE: Due to the aforementioned Korman Addition Project, beginning in June 2016: (1) ITG-led training sessions will utilize a virtual delivery mode (in Collaborate or Zoom), (2) the ITG will produce, publicize, and share more self-serve video tutorials and the like, and (3) ITG professionals will offer to conduct customized trainings to any academic units and administrative departments requesting it - in their own facilities, for software and applications that the ITG supports.