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Technology Update
September 20, 2016

Table of Contents

Welcome to Tech Update
Getting Started: Technology Information from IRT
DrexelOne Portal: Access Your Student Information
Getting Site-Licensed and Discounted Software
Access Online Courses and Course Content in Drexel Learn
Resetting Your Drexel Computer Accounts Passwords
Protect Your Identity, Protect Your Password
Virus/Phishing Protection and Prevention
Copyrighted Media: Sharing is Not Caring
Considering a Computer Purchase?
Follow IRT's Twitter for Tips, Tricks, and Outage Reminders
Need More Technology Help? Visit Tech Lounge on the Square

Welcome to Tech Update

The IRT Technology Update (or Tech Update), a periodic email publication from the Office of Information Resources and Technology, is our way of informing Drexel students, faculty, and professional staff of the services that IRT offers. In each issue, you'll find information about new or revised services, technology news, warnings about computer security and virus prevention, software updates, and more.

The Tech Update is published multiple times throughout the year. On occasion, Tech Alerts are sent via email between Tech Update issues, and individual news items are posted to the IRT home page.

Past issues of the IRT Technology Update are posted in the archive for your convenience.

Getting Started: Technology Information from IRT

As new students, you'll be looking for lots of information to help you navigate the many technology requirements and technology tools that are available to you. You can find information about computer accounts, DrexelOne, email, computer specifications and purchases, network service, software, and more on IRT's Web site.

Be sure to review the Terms of Service documentation for use of technology resources and computer accounts at Drexel.

DrexelOne Portal: Access Your Student Information

Whether you need to check your email, register for classes, review your schedule, pay your bills, or access grades and transcripts, the DrexelOne Portal at has you covered. You can also access DrexelOne on the go with the DrexelOne Mobile app, available in your device’s app store for free.

Getting Site-Licensed and Discounted Software

To download site-licensed software provided by Drexel, sign in with your Drexel credentials at You can also review a list of available software here.

Some instructors might require their students to have Microsoft Office installed on their computers in order to complete coursework. If you do not own Office, you can obtain a copy from with a valid school email address.

If you would like to purchase other productivity software for a nominal fee, Drexel's partnerships provide discounted software through JourneyEd and eAcademy (also located under the "Campus+Community" tab in DrexelOne).

Access Online Courses and Course Content in Drexel Learn

All courses at the University, whether they are fully online, hybrid, or face-to-face, have a presence available for use within Drexel Learn. This space can be used to deliver content, collect electronic submissions, administer a quiz or test, and facilitate communication between faculty and students, just to name a few.

Your courses can be accessed via the "Academics" tab in DrexelOne or you can sign in directly at to view your course material.

You can also access your online courses through the free Bb Student app, available from your device's app store.

If you need assistance with Drexel Learn, please contact the Instructional Technology Group at, or call them at 215.895.1224. You can also review material on the "Tech Support" tab within Drexel Learn, or peruse the Learn Student Orientation course for some hands-on experience.

Resetting Your Drexel Computer Accounts Passwords

It's easy to forget a password—especially when you have to remember so many of them. But don't worry; if you forget your password, there are several options available.

Use the Password Reset Service. When you picked up your accounts through the service, you set up the Password Reset Service security questions and answers. This way, if you ever need to use it, password help is available by clicking the "Forgot Password?" link on the sign-in screen.

If you are unable to access the Password Reset Service, or if you forget your security answers, IRT can help reset your password. To request a password reset, visit the Tech Lounge on the Square (3208 Chestnut Street) in person or call 215.895.2020. IRT will not reset passwords via email (never send your passwords in any email), and this service is limited to business hours.

If you know your password but would like to change it, sign into, click "Continue," and then click the large keys icon near the top of the page. Follow the instructions to choose your new password. Here are some tips for choosing a strong password that meets Drexel's password requirements:

  • It must be between 10 and 32 characters in length.
  • It must contain characters from at least three of these four sets: lower case letters, upper case letters, numbers, and other characters
  • Phrases and spaces may be used.
  • It should NOT contain your name, part of your name, initials, or nickname; birth date; social security number; dictionary word; phone number; or any other easily guessed pattern or shared information.

Password requirements are subject to change at any time.

Protect Your Identity, Protect Your Password

Your Drexel computer accounts password is an integral part of your Drexel identity. Keep it secret, keep it safe—and don't share it under any circumstances.

A single act of carelessness on an individual's part can make him or her vulnerable to identity theft, forgery, or fraud. So, keep these points in mind when managing your password security:

  • Don't give your password to anyone—not your best friend, not your twin sister, not your boss, and not "Tech Support" of any kind.
  • Don't write down your password or leave it in a conspicuous place. If you need to keep track of numerous passwords, consider trying out a reputable "password safe" app on your computer or smartphone.
  • Don't reuse passwords for multiple sites.
  • Create a strong, secure password and change it periodically through

If your account is hacked or otherwise compromised, it may be temporarily disabled; contact the Accounts Office (, 215.895.2020) to have it reactivated.

Virus/Phishing Protection and Prevention

Users must remain vigilant and follow basic safety precautions to keep their computers free from infection. Here are some tips to prevent you (and your computer) from falling victim to viruses or phishing scams:

  1. NEVER open an attachment to an email (nor click on a hyperlink in an email) that appears to be spam or that is sent (especially unsolicited) from an unknown source.
  2. NEVER give out your passwords to anyone. Legitimate organizations will never ask for your password via any means.
  3. NEVER blindly click hyperlinks. Always check URLs by hovering over the link to see if it matches the one displayed. Most scam links don't match the text, or the context of the message.
  4. Keep your anti-virus software and virus definitions up-to-date by installing Sophos Endpoint Protection, which is available for personal PCs and Macs at
  5. Scan your computer at least once a week for viruses. Most anti-virus programs can be configured to scan automatically at regular intervals. Be sure to regularly select full scans.
  6. Be wary of suspicious-looking Web sites. If the site doesn't appear trustworthy or is poorly maintained, click nothing and leave.
  7. Avoid downloading content from peer-to-peer (P2P) programs. These programs tend to be infested with viruses and malware, and illegal downloading of copyrighted material can land users in a world of legal and financial hurt.
  8. Be mindful of where you make your email address visible (e.g. social networking sites), and who you give it to (e.g. Web forms). Scammers search the Web for addresses to spam.
  9. Delete spam immediately. If it sounds too good to be true, it probably is. Don't respond to it, and never, ever give out personal information, no matter who is asking for it. Emails telling you your account is over quota, has some notification, or some other threat are all LIES.

To see real examples of phishing scam emails, see IRT's Is This Real??? page and the Scam Gallery.

If you are ever unsure, call the IRT Help Desk at 215.895.2020 or email

Copyrighted Media: Sharing is Not Caring

While copyright laws may differ outside the United States, all members of the Drexel community agree to abide by the University's Acceptable Use Policy (AUP) as a condition of activating their computer accounts and using Drexel's network and computing resources. The AUP provides guidelines concerning computer account use, copyright, information security, activities that are prohibited on the network, and more. Read the AUP in full here.

The Digital Millennium Copyright Act (DMCA) describes federally-prohibited activities involving copyrighted material. It covers P2P software, illegal copying and distribution, and the consequences of violation. Action will be taken against users who violate the DMCA by illegally downloading and/or distributing copyrighted material on Drexel's network—all in accordance with US law and the RIAA, the recording industry watch group.

In other words—don't download or distribute materials for which you do not have permission from the copyright holder. Examples of copyrighted media include music, movies, images, games, ebooks, and more. The consequences can be very serious, and violation of the DMCA constitutes a criminal offense in the United States.
See more information about copyright at Drexel University's Copyright Policy.

Considering a Computer Purchase?

Are you considering a computer purchase? Did you know as a Drexel student and employee personal purchases through DrexelOne are eligible for discounts?

For example, if you purchase an Apple MacBook Pro bundled with 3-year AppleCare, you'll receive an additional $25 discount over and above the education price. Personal purchases can be made by signing into DrexelOne, selecting the "Campus+Community" tab, and clicking "Apple Store" or "Dell Store" or "Lenovo Store" under "Hardware and Software."

Follow IRT's Twitter for Tips, Tricks, and Outage Reminders

IRT is on Twitter under the handle @Drexel_IRT. If you're on Twitter, you can follow our account for the latest information on Service Outages (also available at as well as quick tips/tricks on common technology issues at Drexel. Be sure to stay up-to-date with the latest news from IRT!

Need More Technology Help? Visit Tech Lounge on the Square

The IRT Help Desk, as the name implies, is here to help you with your technology questions.

If you encounter problems with your Drexel computer accounts, network access, wireless registration, software download/installation, etc., you can contact the IRT Help Desk:

Or the Help Desk in the New College Building (Center City campus):

  • Phone: 215.762.7264
  • Email:
  • Walk-ins: New College Building, Room 1113, 245 N. 15th Street

Check business hours on IRT's Web site.

If you send an email or leave a voicemail message, make sure we can reach you by clearly including complete contact information (name, phone number, and Drexel email address) as well as a detailed description of your problem or request (along with any screenshots, if appropriate).

Note: Never provide your password(s) in any circumstance.

You can also search our Web site or AskDrexel, our online technology FAQ, if you have any questions about your accounts or technology services. Oftentimes, others have asked the same question and had it answered.

If you need help with Drexel Learn, Drexel's learning management system, go to the Learn page on IRT's Web site to access informational videos and other helpful information, email the Instructional Technology Group at, or call them at 215.895.1224.