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Email Attachments from Learn Causing Errors in Webmail

July 7, 2016

Drexel IRT has received a few reports from users who are having issues opening email attachments in Drexel Webmail. This has occurred primarily with emails that contain attachments generated by Drexel Learn. While we develop a solution, IRT recommends that emails with attachments are NOT sent through Learn. Instead, instructors should place the file within the course and direct students to the appropriate location.

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Announcing the Consolidation of COM IT and Drexel IRT

June 21, 2016

In our continued effort to support the "one university" vision, the College of Medicine Information Technology team will be consolidated with Drexel's Information Resources & Technology Team as of July 1, 2016.

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MATLAB Access Expanded University-Wide as of July 1

June 20, 2016

The Office of Information Resources and Technology and Office of the Provost have expanded MATLAB / Simulink access everywhere and for everyone at Drexel as of July 1, 2016. You can begin downloading this application now. Visit for instructions.

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Accounts and Computer Services Information for Graduating Students

May 20, 2016

Congratulations to the Class of 2016! We would like to call your attention to some of the continuing computing services that Drexel's Office of Information Resources and Technology (IRT) offers you, as well as the changes that will take place with your account this summer.

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Technology Update for April

April 22, 2016

The Technology Update newsletter for April 2016 has been posted to the archive here! Be sure to check back (current Tech Update issue) for news and updates concerning technology at Drexel.

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Apple Ends Support for Quicktime for Windows

April 19, 2016

Apple has ended support for Quicktime 7 for Windows. Without updates or support, this application presents a security vulnerability that hackers can exploit to gain access to computers or sensitive information. As such, IRT recommends that all users uninstall the Quicktime application as soon as possible.

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Korman Classrooms Going Offline in June 2016

April 4, 2016

The Korman Computing Center Expansion Project begins June 2016 and will continue for more than a year. Demolition and construction will create noise and vibration across the entire timeframe of the project, and thus preclude high-quality teaching, learning, and training activities from taking place in Korman classrooms and training rooms.

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Protect Your Data - Back It Up

March 31, 2016

The importance of backing up data is a year-round concern, but World Backup Day, on March 31, brings awareness to how much of our lives is stored in digital media (e.g. photos, videos, and files) and the importance of backing up that data.

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New Video and Audio Recording Spaces Open in Korman

March 21, 2016

IRT has launched two new production spaces on the lower level of Korman: one video recording studio, and one audio room. These dedicated spaces are equipped with high-definition and 4K video cameras, professional lighting and sound pick-up, a teleprompter, sound control fixtures, Drexel-themed and blank back-drops, and more.

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Increasing the Security of Accounts and Passwords

February 24, 2016

In the increasingly complex and connected digital environment, a strong password is vital. To better safeguard the sensitive records and information held at the University, on February 25, 2016, Drexel will implement three changes to how passwords for computer accounts can be set.

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Technology Update for February - Regular Issue

February 25, 2016

The Technology Update newsletter for February 2016 - Regular Issue has been posted to the archive here! Be sure to check back (current Tech Update issue) for news and updates concerning technology at Drexel.

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Tech Alert: Remote Desktop and VPN

February 17, 2016

The University will be changing the way that Remote Desktop can be used from off-campus locations. The change will also affect college computer lab services that relay on virtual desktop or remote desktop features. Beginning on February 24, 2016, to start a Remote Desktop session, you will need to first connect to Drexel's network.

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Technology Update for February Data Privacy Month

February 18, 2016

The Technology Update newsletter for February 2016 - Data Privacy Month has been posted to the archive here! Be sure to check back (current Tech Update issue) for news and updates concerning technology at Drexel.

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Data Privacy Day: January 28
Data Privacy Month: February 2016

January 28, 2016

While January 28 is Data Privacy Day, annual awareness for data privacy spans from January 28 to February 29 this year. Both Data Privacy Day and Data Privacy Month provide institutions (and individuals) the opportunity to educate the public on the safe and secure use of cyber environments.

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Support for Older Versions of Internet Explorer Ends on January 12, 2016

January 8, 2016

Microsoft has announced that beginning Tuesday, January 12, 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates. Internet Explorer 11 is the last version of Internet Explorer, and will continue to receive security updates, compatibility fixes, and technical support on Windows 7, Windows 8.1, and Windows 10.

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Technology Update for December

December 16, 2015

The Technology Update newsletter for December 2015 has been posted to the archive here! Be sure to check back (current Tech Update issue) for news and updates concerning technology at Drexel.

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Call for Proposals: 2016 e-Learning Conference

December 11, 2015

The 2016 e-Learning Conference, which is being held on Thursday, March 24th in the Papadakis Integrated Sciences Building on Drexel University's University City Campus, is currently accepting proposal submissions. Proposals are for presentations that will run for 45 minutes on topics related to the use of technology in teaching and learning.

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Copyrighted Media: Sharing is Not Caring

November 25, 2015

While copyright laws may differ outside the United States, all members of the Drexel community agree to abide by the University's Acceptable Use Policy (AUP) as a condition of activating their computer accounts and using Drexel's network and computing resources.

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Tech Alert: OSX El Capitan

October 2, 2015

Attention, Drexel faculty and professional staff: El Capitan, the latest update for Mac OS X, will appear as an Update on your Drexel-owned Mac. As with most newly issued updates, there are incompatibility issues with existing products. El Capitan is not compatible with Sophos SafeGuard, Drexel's required data encryption software for faculty and professional staff, or with Sophos Endpoint Security, Drexel's anti-virus protection.

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Protect Yourself from Email Scams

September 22, 2015

Scam (and phishing) emails are types of fraudulent spam intent on stealing sensitive information (e.g. Drexel sign-in credentials, bank account, credit card numbers). To help prevent infection, ALWAYS keep your anti-virus software up-to-date, scan your computer regularly, and follow these tips.

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Zoom to Replace Adobe Connect for Online Meetings

September 14, 2015

Based on faculty and professional staff recommendations, IRT is replacing Adobe Connect with Zoom for online meetings. IRT staff are contacting Adobe Connect administrators to provide new online rooms and access rights.

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Achievements in Learn – A Case study in "Gamification"

September 14, 2015

Gamification is a newer concept in education. It turns learning into a game. But the practice can be tedious and convoluted. Gamification should be a way to motivate students to complete their work both in the sense of it being on time and of high quality.

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New Students: Korman Open House

September 1, 2015

Are you a new student at Drexel? Then be sure to stop in at the Korman Center (15 South 33rd Street, between Market and Chestnut Streets) on Tuesday, September 15 and Thursday, September 17.

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Instructional Media Services Joins Information Resources and Technology

July 27, 2015

Effective July 1, the Instructional Media Services (IMS) team, under the direction of Chris Gibson, has joined the Office of Information Resources and Technology (IRT). IMS and Graphics services will continue to occupy their offices in MacAlister 4007, and will maintain their current phone and email contact information. In Center City, staff has moved to newer, larger spaces in New College Building 1113, joining IRT's desktop support.

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Online Learning Team Becomes the Instructional Technology Group

June 19, 2015

The Online Learning Team (OLT), located in Korman 109, has changed its name to the Instructional Technology Group (ITG), effective immediately. Revisions to documentation as well as the IRT Web site will be made as appropriate.

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UPDATE: Windows 10 at Drexel

July 30, 2015

Microsoft has announced July 29, 2015 as the release date for their new operating system, Windows 10. However, as with any major operating system upgrade, Drexel employees, especially Enterprise users, should NOT upgrade University-owned computers to Windows 10.

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Accounts and Computer Services Information for Graduating Students

May 14, 2015

Congratulations to the Class of 2015! We would like to call your attention to some of the continuing computing services that Drexel's Office of Information Resources and Technology (IRT) offers you, as well as the changes that will take place with your account this summer.

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Kaltura Streaming and Content Delivery Service

April 21, 2015

Drexel Streams (aka Kaltura) is IRT's new multimedia streaming and content delivery service. You will find Drexel Streams in DrexelOne, in the "Campus + Community" tab > "Technology Services" channel. This service replaces DragonDrop, which will be retired after the end of spring quarter 2015.

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March Annual e-Learning 3.0 Conference: Report Out

April 7, 2015

On March 25, IRT hosted the 13th Annual e-Learning 3.0 Conference in the Papadakis Integrated Sciences Building. This year, there were 271 registrants representing 76 institutions and organizations. Both are record numbers for this event. Included was a record Drexel attendance of 114 this year.

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Cutting-Edge Classrooms in Korman Center

April 7, 2015

Campus Technology published Michael Scheuermann's article, "Cutting-Edge Student-Centric Classrooms Handle Many Pedagogies at Drexel," which showcases two completely reconfigured classrooms in the Korman Center.

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Upgrading to Internet Explorer 11

March 4, 2015

After March 4, 2015, computers on the Drexel domain will be able to upgrade to Internet Explorer 11 (with Enterprise Mode enabled by default) via Windows Update. To receive the upgrade, computers on the domain must have a wired connection. When the computer is online, Windows Update will automatically check and install the upgrade according to the user's scheduled settings.

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Register Today for the e-Learning Conference!

February 11, 2015

Registration is now open for the 13th annual e-Learning 3.0 Conference, so reserve your spot today! The conference will be held on Wednesday, March 25th from 8 a.m. - 4 p.m. in the Papadakis Integrated Sciences Building.

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Additional Protection for University ID Numbers

February 3, 2015

To add more protection for student records, in mid-January, Drexel began scanning emails for groups of University ID numbers and notifying senders when such information was found. In February, such messages will not be delivered unless the sender encrypts the contents or affirms that no sensitive information is present.

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End of Mainstream Support for Windows 7

January 12, 2015

On January 13, Microsoft will discontinue mainstream support for Windows 7. This does not mean, however, that all support will cease; Microsoft will continue to extended support for the operating system until 2020.

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Encryption and Data Security Update

December 2, 2014

As the end of the calendar year approaches, we are working toward the encryption of all University-owned computers per President Fry's data security directive. In order to meet this goal by the end of 2014, we would appreciate everyone's continued cooperation as IRT and other departmental IT personnel contact offices to arrange for Sophos computer encryption.

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Critical Patch for Windows Released

November 12, 2014

Microsoft has announced the discovery of a critical vulnerability (bulletin MS14-066) in the Microsoft Secure Channel (Schannel) security package in Windows. In response, Microsoft has released patch KB2992611 via Windows Update. We strongly recommend that all Windows users install this patch immediately.

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Listening Session - Blackboard Learn - Two Years In

October 27, 2014

IRT and Drexel University Online are hosting a listening session regarding the University's Learning Management System, Blackboard Learn.

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Most Common Passwords of 2013

September 25, 2014

At Drexel University, your computer accounts represent an integral part of your Drexel identity. That is why password security is paramount, and it is critical that you create a strong password to protect your accounts.

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DrexelOne Improved with New Tabs and Functions

September 16, 2014

On September 18, 2014, DrexelOne took its next stage of service improvement. A reorganization provides better service to students, faculty, and professional staff through an expanded set of tabs that are better named to make it easier to find relevant information, provide context for links, and create space for new services to come.  

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OS X Yosemite Due This Fall

August 19, 2014
Updated: October 1, 2014

Apple's next major update, OS X Yosemite, is expected for release in late October 2014. However, there are known incompatibilities with this update, most notably with Sophos SafeGuard encryption software.

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Enhanced Email Data Loss Protection

July 24, 2014

To reduce the likelihood of unintentional release of sensitive information, Drexel will improve its email data loss protection service on July 31 to bring more transparency and clarity to which messages contain sensitive information and to provide senders with an opportunity to review such messages before the information is delivered.

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Listening Session - Blackboard Learn - Two Years In

July 2, 2014

IRT and Drexel University Online hosted a listening session regarding the University's Learning Management System, Blackboard Learn. Three VPs from Blackboard Inc. were on hand to answer questions and take feedback from the Drexel community.

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Data Security Initiative

May 28, 2014

Drexel has begun a data security initiative, part of a comprehensive security, privacy and compliance program, to better protect academic, medical, financial and other sensitive personal records entrusted to the University.

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Security Vulnerability in Internet Explorer

April 28, 2014 (Updated May 5, 2014)

A very serious security flaw was found in Internet Explorer this Spring. Microsoft released a security patch, however, through Windows Update, thwarting hackers at work exploiting the flaw on compromised machines. Please run Windows Update and install critical updates if you haven't already.

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Updated: AnyConnect VPN Mobility Client for iOS

April 18, 2014

If you use the Cisco AnyConnect VPN Mobility Client, please go to the Apple app store and update the AnnyConnect app on your device. Cisco has released an update for the client that resolves the Heartbleed flaw.

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SSL Heartbleed Flaw

April 10, 2014

Following the Monday announcement of the SSL Heartbleed flaw (and subsequent release of patches), and after careful checking, we have found that none of the core IRT systems for sign-ins were affected. However, non-IRT systems might be affected.

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Debunking Email Scams

March 28, 2014

With phishing scams more prevalent than ever, it is critical that email users learn how to recognize them - and delete them - before they can do harm. IRT has thus created the "Is This Real???" page to help users recognize these fake emails by debunking recent phishing scams. Be sure to check it often for updates, and for more information.

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Apple Releases Security Patches

February 26, 2014

As reported in the IRT Tech Alert of Monday, February 21, Apple released two very important security patches for iOS devices and Mac computers. It is imperative that users apply the security patches immediately.

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Cryptolocker and Other Malware

February 11, 2014

Scammers have tricked users into opening attachments that infect their machines with cryptolocker. The best way to avoid cryptolocker infection is to be very wary of any email containing links, attachments, or images you are not expecting.

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Classroom Upgrade: Korman 111F

December 12, 2013

The Korman Center's newest and most technologically advanced classroom, room 111F, has officially gone online. Six SmartDesk pods are a highlight of this redesigned space.

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Attention: New Phishing Scam

December 9, 2013

A new phishing scam is circulating through the Drexel community purporting to be from "Drexel UNIVERSITY" and claiming that DrexelConnect has "prevented a sign-in attempt" and asks users to verify their accounts. DO NOT CLICK THE LINK if you receive this message! It did NOT come from Drexel, and you should NEVER give anyone, anywhere, your sign in credentials. These messages are SCAMS. Delete them immediately.

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End of Support for Windows XP and XP Mode

December 3, 2013

On April 8, 2014, Microsoft will officially end support for the Windows XP operating system, as well as XP Mode.

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Data and Email Encryption

November 13, 2013

Starting in mid-November, Drexel will begin automatically encrypting email that contains certain sensitive data. Senders will be told when the system automatically encrypts one of their outgoing messages so that we can highlight the kinds of data transmitted.

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Software Incompatibilities with OS X Mavericks

November 12, 2013

A variety of software incompatibilities have come to our attention concerning the Mac update OS X Mavericks, including the use of older versions of Parallels and inconsistencies in Apple Mail.

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Tech Alert: Phishing Scams

October 29, 2013

New phishing scams are changing and circulating every day. To prevent yourself from falling victim, exercise extreme caution with any email or request for personal information you receive.

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Things to Know for Move-In and Week 1

September 17, 2013

Attention students: get important information for the start of fall term; including, how to connect to the Drexel wireless and wired networks, support for Learn and email, and how to manage your Drexel accounts!

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VPN Authentication Update

August 27, 2013

On September 10, Drexel's VPN (used with Cisco AnyConnect client software and the Drexel VPN Login page) will only accept your Drexel Domain password when signing in.

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Solicitation Scams and Phishing Email

August 1, 2013

Don't be a victim of scam, spam, and phishing emails! Avoid clicking links on suspicious messages and report offending emails.

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Korman's First Collaborative Classroom

July 10, 2013

Room 111 will be Korman's first collaborative classroom, designed to allow students to work in groups instead of the typical classroom side-by-side setup.

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Voice Mail and Voice Menu System Upgrade

June 21, 2013

To accommodate continued university growth, Drexel must upgrade its voicemail system and change the way that faculty and professional staff access the voicemail system.

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University Research Computing Facility Selects Initial Resources

June 1, 2013

The University Research Computing Facility (URCF), a new high-tech facility atop Curtis Hall that provides a central location for high-performance computing resources, has recently purchased its first shared resource. The new Drexel Cluster is a High-Performance Computing solution from Dell.

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Drexel Joins Innovation Campus Project

June 1, 2013

The Office of Information Resources and Technology is pleased to announce that Drexel University has joined the Internet2 Innovation Campus Pilot with 30 other research organizations.

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Accounts and Computer Services Information for Graduating Students

June 1, 2013

Soon you will be receiving your hard-earned Drexel degree. We wish you all the best in your new ventures in life. At the same time, we want to call to your attention the changes that will take place this summer with your computer account and, especially, some of the continuing computing services that Drexel's Office of Information Resources and Technology (IRT) offers you.

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