FAQs
Software
What free software is available to Drexel Students, Faculty, & Staff?
Drexel provides a server that students, faculty members, or staff members that are affiliated with Drexel can connect to and download whatever software they need. This server is accessed via a website and requires users to login with their Drexel University domain id and password in order to distribute University-licensed software in compliance with the vendor's license agreements. The type of user determines the software that is available.The server uses SSL encryption to ensure the security of your username and password. The correct login format on the Windows platform is your username including @drexel.edu and the domain password. If you have trouble accessing the site you should contact Information Resources and Technology (IRT).
How do I get it?
Visit the IRT software page to access the software server. The correct login format on the Windows platform is your username including @drexel.edu and your domain password.
Accounts & Passwords
I'm new. How do I pick up my first account?
To pick up your first account you need to go to the Computer Accounts Management Service (CAMS) located at https://accounts.drexel.edu. There you will be asked for your University ID number, your birthday, and either your home zip code or your country if you do not have a residence within the United States (you cannot enter both or the system will not recognize your credentials and you will not get your account information). If CAMS a message stating that there are no accounts waiting to be picked up appears then your accounts have already been picked up and you will need to contact Information Resources and Technology (IRT) in order to get the information you need. If a message stating that there is no person on file with that combination of University ID Number, birth date, and residency information then you are either not entered into the system yet, or the information was entered incorrectly. You will have to contact IRT to confirm your information or contact Admissions if you are a student that has already paid your matriculation fee and should be in the system.
How do I change my password?
There are several ways a password can be changed, all of which must be done in the Computer Accounts Management Service (CAMS) located at https://accounts.drexel.edu. If you have forgotten your password, but know your username you can click on the "Help! I forgot my password" link. This method only applies if you have set up the password reset wizard. If you know your username and password but wish to change it you can login to CAMS and click on the key icon to change the password of individual accounts that you own. If you do not know your username or password you will need to contact Information Resources and Technology at 215-895-2020.
I've graduated/left the university. How long can I keep my email?
If you have graduated from Drexel you can have access to your Drexel email for two years from your graduation date. Both your official email address and any created personal aliases will remain active during that time. After two years your account will be deleted. Long-term email forwarding is available for your username and your official email address upon request from Information Resources and Technology (IRT). You can also contact IRT if you wish to have your account closed sooner. Upon graduation you will be notified of the official policy. If you have left the school for a reason other than graduation you may keep your email accounts and forwarding for as long as you are "eligible to register". Students are typically eligible to register for a year after the end of the last term you were enrolled. After that time students are required to go through formal admission.
Wireless
How do I get on Drexel's wireless network (Dragonfly)?
Computers running current version of Windows or MacOS should automatically detect the DragonFly signal when on campus. However, to use the network your wireless device needs to be registered and you must tell your computer how DragonFly encrypts data. Registration is required to protect DragonFly and to ensure that its resources are only used by those affiliated with Drexel University. Unregistered devices cannot use the network. Registration is fast and easy. Your Drexel email user-id and password is required to authenticate yourself. Once authenticated you simply provide information about the kind of wireless device you have. The database of registered users is updated every ten minutes so you should be able to get online quickly. The website is available through DrexelOne by clicking on the Drexel tab and the DragonFly link in the Technology channel and includes instructions on how to obtain your MAC address.
Email
How do I configure my email client?
Instructions for configuring email clients are available in the "Email" section of the IRT web site.
How can I get a LinkEdu account?
Link.edu accounts such as gLink by Google and eLink by Microsoft Exchange provide a unique partnership that combines Drexel University's technology and integration of strengths with two of the largest information technology companies, Google and Microsoft. LinkEdu provides students with a growing array of services that use the Drexel.edu domain and offers a vast amount of storage – currently 27.5 GB per student – without the cost, and in most cases, without advertisements. All valid users are able to pick up their LinkEdu accounts via the Computer Accounts Management Service (CAMS) located at https://accounts.drexel.edu. Simply login to CAMS with a valid Drexel username and password and click on the "Setup a new account" button next to the LinkEdu account you want, and follow the prompts. The process is much like that of when your first picked up your Drexel accounts. More information can be found at www.drexel.edu/linkedu.
How can I get an Exchange account?
Faculty and staff members are the only users who are able to get Exchange accounts. Most faculty and staff members get exchange accounts within a short time after they begin their affiliation with Drexel University. If you are a faculty or staff member and do not already have an exchange account you can fill out a form to request an exchange account. IRT will reply once the account is created. It may take up to 1 day.
How can I forward my mail?
Anyone can forward his or her Drexel email address by using the Computer Accounts Management Service (CAMS) forwarding tool. Go to accounts.drexel.edu, login using user ID and password. From the list of accounts, click the 'forwarding' icon. You will now see your accounts and several options. The 'Put it in my ... mailbox' box is checked. You need to uncheck that check box. Check the 'Forward it to this address:' box. Enter a valid email address. Click the 'update' button to save settings.
I changed my name. How can I change my Drexel email?
In order to change your name in any of the Drexel University systems, you must first change your name in Banner. To do this, contact the Student Resource Center (SRC) at src@drexel.edu if you are a student or Human Resources at hr@drexel.edu if you are an Employee. You can change your personal alias in the Computer Accounts Management Service (CAMS) yourself by clicking on the "Personal Alias" link and entering in your new name. You can also change your official alias by sending a request to account@drexel.edu. You cannot change your userid (typically your initials and two to four numbers) since it is a permanent fixture in all of the Drexel University systems.
Web
How do I set up a personal webpage on Dunx1?
To set up a personal webpage on Dunx1, you first must pick up your Dunx1 account. This can be done by logging in to the Computer Accounts Management Service (CAMS) with a valid Drexel username and password and clicking on the "Setup a new account" button next to "To set up an Academic Unix account click here:" and following the prompts. Once you have created your Dunx1 account you then have to change the Academic Unix link from shell to C- shell then put in your credentials to make the change. Then you have to download an FTP client from the Software Site (software.drexel.edu). If you have a Mac OS machine download Fetch, if you have a Windows PC download SSH. See our dunx1 page for more information.
Phone
How do I get a new phone?
Students are provided jacks in their dorm rooms but they are required to provide their own phones. Faculty and staff members can request a new phone on IRT's phone request page, or by contacting Information Resources and Technology (IRT) at 215-895-2020 and selecting the "Desktop and telephone Support option (#5) and then you will speak with the Telecom division of IRT.
How do I set up voicemail?
Instructions for setting up voicemail are available in the "Network / Phone / TV" section of the IRT web site.
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