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Standard Features for Multiple Line Display Phones

Nortel Digital Phone Model M3902, M3903, M3904Nortel IP Phone Model 1140E

Place a Call on Hold

Use the Hold feature when you are talking on one line and another call arrives on a second line. To retain the original call, put it on hold and then answer the second call.

  • To place a call on hold: Press the HOLD key. The LCD indicator will flash beside the line on hold.
  • To retrieve a call on hold: Press the line key beside the flashing LCD indicator.

Transfer a Call

Use the Transfer feature to redirect a call to the appropriate person.

To transfer a call to a third party:

  1. Press the TRANSFER soft key. The other party is put on hold and a dial tone sounds. The LCD indicator light flashes steadily.
  2. Dial the number to which you are transferring the call.
  3. When that number rings or a person answers, press the TRANSFER soft key to connect the calling party.

If the person called is not available, press the line key (next to the LCD indicator) to reconnect to the original call.

Conference Calling

Use the Conference feature to set up a conference call for a maximum of three or six people, including yourself.

To set up a conference call:

  1. While on a call, press the CONFERENCE soft key to place the party on hold. You will hear a dial tone.
  2. Dial the number of the person you want to add to the conference call. You can talk privately to the person you are adding at this time. Repeat this process until you have dialed all parties.
  3. Press the CONFERENCE soft key a second time to conference all parties together. If the person you attempt to add to the conference is unavailable:
    1. Press the GOODBYE key.
    2. Press the line key beside the flashing status icon to return to your original call.

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another number. If the phone is in the process of ringing, the call cannot be forwarded.

To forward your calls or change the forward number:

  1. Press the FORWARD soft key.
  2. Follow the prompts.

To cancel call forward:

  1. Press the FORWARD, CHECK FORWARD, or CHECKFW soft key.
  2. Follow the prompts.