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Frequently Asked Questions

As people ask questions via the Support page, the DrexelOne team will compile answers.  Questions that come up several times will be added to this FAQ.

Why does DrexelOne Mobile use GPS?

If permitted by the user, DrexelOne Mobile can use GPS information for several functions. In the campus map it allows the map to center on your current location. For shuttle buses, the app will compute the walking distance and time to the nearest bus stops. 

The GPS coordinate information is never transmitted to Drexel and the university has no idea where you are at any time.  However, depending on which type of smartphone you have, the location services functions built in to your device may transmit your location to Apple, Google, Microsoft, or Research In Motion (the makers of BlackBerry).  Drexel has no control over that and each of those firms have long-standing privacy policies that govern DrexelOne and all other apps that use location services.

As we add new location-aware functions, we'll let you know how the GPS information is used on each smartphone platform and whether any of those functions will transmit your location to Drexel.

How can I get my Drexel email on my phone?

Smartphones have really good built-in email apps that work with Drexel's servers.

For faculty and staff using the Exchange server, tell your phone that you get your email via Exchange (some phones will call it "Outlook") at exchangeweb.drexel.edu.  Your phone and our server should do the rest.

For students and others using the basic email server, see the mobile email instructions on AskDrexel for detailed setup instructions with pictures.