Each organization has one person who serves as a House Manager. The duties of the House Manager will vary by chapter, but the primary purpose is the same:

• Maintain communication with the House Director through (at minimum) bi-weekly one-on-ones
• Communicate housing concerns to the House Director
• Directly responsible for supervision of any common areas (work orders, etc.)
• Act as primary contact for the Office of University Housing

Submaster key
The House Manager will be assigned a submaster for their house. This key should be used in their role as a House Manager only and not for personal reasons. The chapter will determine protocol and usage of the submaster key. Only one submaster per house leadership will be allowed.

Releasing a resident from their House Contract
This is up to the President and the House Manager with consultation of your advisors. Once a student has contacted you with this request, you should talk the situation over with your advisors and make a decision. If approved, you should:

• Have the student submit a "Request to be released from housing" form to University Housing
• Inform University Housing of your intent to release by sending an email to housing@drexel.edu
• Work with your House Director to facilitate the Move-Out process

After hour work orders (5 p.m. - 7 a.m.)
Let's face it - emergencies happen outside of normal business hours. We have staff on hand to address emergencey situations. Simply contact Public Safety or the House Director on Duty. A Facilities Manager will be contacted and the situation addressed. From there, the situation will either be taken care of or scheduled for the next business day. Not sure when to call? Better to be safe than sorry! But - always call for:

• Running water (toilet, sink, overflowing, etc)
• Roof leaks
• Locks broken / resident trapped in locked area

Your House Director
Maintaining a positive and open relationship with your house director is crucial to ensuring that you have a successful experience in your leadership position. Please open a dialogue with your HD and come up with a communication plan for the term. Your HD is the first line of defense in any housing issue or concern.

Reporting issues to University Housing
You or your residents may occasionally need to communicate issues or concerns to University Housing such as cable service interruptions or work orders. Please use this online reporting tool to do so.

Room moves
University Housing allows the organization to assign rooms so long as UH is kept aware of roster changes. Please talk with your House Director prior to approving room changes. The HD will track paperwork and keys associated with room changes. Please do not allow students to swap keys amongst themselves.

Trash pens
Your organization was assigned a trash pen and a key given to the Chapter. Additional keys are available if you feel this will help in your efforts to keep the house clean. Click here for more information >>

Property Assessments occur in the Fall and Spring terms. Click here for more information >>

Invoicing
When ever your organization incurs a charge (vandalism, fine, etc.), the house leadership receives a copy of the charge via email. The organization may choose to pay this charge at that time, or wait until the end of the term when a full invoice is sent to the house leadership. Payments are due the first business day of the new term. Any organization that carries a balance past June 30 will be required to set up a payment plan with University Housing.

Room Assignments and Individual Housing Contracts
Housing Contracts for the upcoming term are due to University Housing on the last day of Week 8 of the previous term. Housing Contracts are completed online through MyHousing. Room assignments are due before the first week of the term coming up to University Housing, which can be submitted via email. Visit the operational calendar for more details!