Frequently Asked Questions
Who can I call if I have questions?
For questions (log in, registration, etc.), please call and speak to one of Onlife’s participant services specialists:
- Phone number: 877-386-1352
- Monday – Friday 8am – 11pm ET
How do I take the onmyway™ health assessment?
After entering your demographic information, you will be required to answer some basic health information about yourself. Once you have completed the required health questions, a screen will pop up showing that your registration is complete and how you answered each health question.
Is the information I communicate to Onlife Health in the onmyway™ health assessment secure?
The HA information is stored in an encrypted, at rest, database. If there is a breach, the data is unreadable, per HIPAA and HITECH requirements. The connection between the member and Onlife is also in a secured environment, with encrypted data being passed back and forth, between the member and Onlife.
What will the information I communicate to Onlife Health in the onmyway™ health assessment be used for?
The information collected in the onmyway™ health assessment is primarily used to understand a participant’s current health status, including healthy habits and overall health risk. This information drives coaching and program recommendations for each individual and offers each participant a report that is unique to them with helpful information on achieving or maintaining a healthy lifestyle.
This information is not shared on an individual basis with the employer. All reporting for the employer is aggregate – meaning that all personal identifiers have been removed in order to protect the privacy of each individual.
What is the basis for the types of questions being asked in the onmyway™ health assessment?
Questions on the health assessment are selected for a variety of reasons.
Some of the reasons questions are selected are to:
- Support Coaching: To identify topics, goals or readiness for coaching
- Enable the risk calculations: To help estimate quantified risk
- Help give informed feedback to the participant: To tailor report and portal content.
- Provide demographic data about the participant
- Enable group reporting and assess outcomes
How do I start an onmytime self-directed course?
On My Dashboard, click Start next to the onmytime course you would like to begin. Courses marked with a * are recommended specifically for you. To see all available courses, click View More Courses.
Each onmytime course is broken into 12 lessons. Onlife recommends completing at least one lesson per week, but you are encouraged to work at whatever pace is comfortable for you.
Lessons will include tip, trackers, activities and videos.
How do I use the Trackers?
Find Trackers listed under Health Resources on the left-hand menu. Click the > next to All Trackers, to see all Trackers available. Trackers recommended specifically for you will be indicated with a *
Choose a Tracker by clicking TRACK. A new window will open to track your healthy habits.
What is A Healthier U?
A Healthier U is a comprehensive, campus-wide wellness program aimed at improving the physical, emotional and financial well-being of all Drexel University and Drexel University College of Medicine students and employees. The goal of this program is to foster a healthy, positive and productive campus environment for those who live, learn and work at Drexel.
A Healthier U is designed to improve the lives of our students, faculty and staff with the best resources and services available to achieve and maintain an overall healthy, active lifestyle. The initiative is a collaborative effort led by the office of Human Resources, Recreational Athletics and Student Life.
Who can take part in A Healthier U programs and services?
A Healthier U is geared toward all students, faculty, and staff of Drexel University, Drexel University College of Medicine, and the Academy of Natural Sciences of Drexel University. Most programs are offered free of charge, but some are restricted to certain groups, such as employees only. See individual program descriptions throughout this website for specific details.
How can I learn more about A Healthier U?
For more information on A Healthier U contact HealthierU@drexel.edu.