Frequently Asked Questions
Business Expense Reimbursement via Direct Deposit

  1. Why is this change taking place?

  2. How do I know that a reimbursement has been paid via Direct Deposit?

  3. Why is the reimbursement going to the account provided to University Payroll for direct deposit of my net pay?

  4. What if I have more than one account for Payroll direct deposit?

  5. Who has access to my banking information?

  6. What if I do not have direct deposit of my pay?

  7. How can I enroll for, or change my Payroll direct deposit?

  8. How can I check the bank accounts I have authorized for paycheck direct deposits?

  9. Can I set up a separate direct deposit account just for my reimbursements?

  10. Can I request a check reimbursement?

  11. Who do I contact if I do not receive my direct deposit after receivng the direct deposit email?

  12. How soon should the direct deposit arrive at my bank?

  13. How long do I have to wait to get my reimbursement?

  14. How often do you process direct deposits from Accounts Payable?

  15. What if my direct deposit goes to a closed account?

  16. I am a student. How will this affect my student loan refunds?


1. Why is this change taking place?

Direct Deposit of Employee Reimbursements is more convenient, safe and secure. It improves turnaround time for the reimbursement and reduces the costs of printing, mailing and distributing checks.

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2. How do I know that a reimbursement has been paid via Direct Deposit?

An email will be sent to your official University email address which will include an attached direct deposit advice.

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3. Why is the reimbursement going to the account provided to University Payroll for direct deposit of my net pay?

This primary bank account has already been set up and is maintained by Payroll to ensure confidentiality.

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4. What if I have more than one account for Payroll direct deposit?

We will use your primary bank account, the account that receives your net pay.

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5. Who has access to my banking information?

Only Payroll has access to this information to ensure confidentiality.

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6. What if I do not have direct deposit of my pay?

You will continue to receive business expense reimbursements via check.

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7. How can I enroll for, or change my Payroll direct deposit?

Go to http://www.drexel.edu/depts/compt/payroll/DirectDeposit.pdf, fill out the form and fax or mail the completed form to the Payroll Department, along with a photocopy of a voided check for reference.

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8. How can I check the bank accounts I have authorized for paycheck direct deposits?

Sign on to DrexelOne to view your direct deposit information. Business reimbursements will be deposited into the primary bank account (marked "Remaining"). For detailed instructions, click here.

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9. Can I set up a separate direct deposit account just for my reimbursements?

No, the same account must be used for both payroll and business expense reimbursements.

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10. Can I request a check reimbursement?

No. If you receive your pay by direct deposit, your reimbursement will be direct deposited.

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11. Who do I contact if I do not receive my direct deposit after receivng the direct deposit email?

Please call the telephone number on the email or email Accounts Payable at acctpay@drexel.edu.

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12. How soon should the direct deposit arrive at my bank?

The Accounts Payable direct deposit should be in your account within 48 hours of the email date.

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13. How long do I have to wait to get my reimbursement?

Reimbursements are issued within 3 business days after entry to the Banner Financial System.  Your direct deposit advice will be emailed to you on the issue date.

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14. How often do you process direct deposits from Accounts Payable?

Direct Deposits from Account Payable will be processed on the same days as the check printing schedule, Mondays and Wednesday of each week.

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15. What if my direct deposit goes to a closed account?

If the disbursement goes to a closed account, the receiving bank will return the payment to our bank.  We will reissue the payment by check NO SOONER THAN 5 BUSINESS DAYS after notification by our bank that the funds are being returned.

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16. I am a student. How will this affect my student loan refunds?

There will be no effect.  Student loan refunds will continue to be deposited to the account you designated for that purpose.
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