Maintenance and Vandalism Information

University City Main Campus & Center City Hahnemann Campus Residence Halls

Maintenance and service issues: For all maintenance and service issues in residence hall room, suite, or common areas, log into DrexelOne and click on the "students" tab. Follow the prompts to enter in the service request. Cable/ResNet issues: To report a cable or ResNet issue, contact IRT directly by email: telephone-request@drexel.edu

34th Street Housing

Maintenance and service issues: For all maintenance and service issues in residence hall room, suite, or common areas, log into DrexelOne and click on the "students" tab. Follow the prompts to enter in the service request. Please specify your room number in the description area of your request.

University Crossings

Maintenance and service issues: Visit the University Crossings main office to report service issues.

The Axis

Maintenance and service issues: Visit The Axis front desk to report service issues or submit a work order on their webpage.

Hints about the DrexelOne Maintenance Request System: To help you better understand the Maintenance Request System, here is how the process works.

• Typical length until the work gets done is approximately 3 days
• Once a work order is submitted make sure that personal belongings are moved away from the site in question. The workers will not touch or move items.
• A work order is divided into two categories once received, engineering and maintenance. Engineering work orders pertain to HVAC concerns and hot water issues. Maintenance work orders deal with all other requests.
• If the requested work has not been completed within three days of submittal, email housing@drexel.edu and someone will respond within 24 to 48 hours.