POSITION:

Reproductive and Public Health Hotline Counselor

REPORTS TO:

Director of Hotline Programs

SUMMARY;

Provide counseling, education, referrals, and advocacy on HIV/AIDS, pregnancy options, as well as reproductive, urban youth, and maternal/child health issues.    

SPECIFIC DUTIES:

• Provide accurate, complete and consistent information, referrals, and short-term counseling in a sensitive manner to anyone calling the Hotline. Address caller’s needs concerning sexual, reproductive, and family health issues such as: sexually transmitted infections, pregnancy options, pre-natal care, pregnancy, sexual health, children’s health insurance programs, and HIV/AIDS, specifically prevention, testing, medical care, and related social services for all of the above

• Advocate for the consumer, make appointments when necessary, act as facilitator between consumer and provider when required.

• Help consumers overcome obstacles they may encounter in the healthcare system.

• Record complete information on each call to facilitate subsequent reporting for contractors.

• Stay current on relevant information and change in services at key providers.

• Work with Hotline Coordinator on follow-up calls, consumer complaints, and feedback reports.

• Supplementary activities include: research, attendance at external trainings, community education, outreach, and site visits.

• Must be able to work independently and as a member of a team.

• Actively contribute to public relations efforts for CHOICE at all community events

• Additional duties as assigned.

QUALIFICATIONS:

• BA strongly preferred; AA or equivalent experience will be considered;

• Bi-lingual abilities desirable, especially Spanish, Khmer, Laotian, Chinese, or Vietnamese;

• Excellent verbal/written communication and computer skills.

• Sensitivity to diversity, cultural differences, and the CHOICE mission:

Mission Statement:

CHOICE - Concern for Health Options: Information, Care, and Education - increases access to accurate information and essential services concerningreproductive, sexual, and family health, empowers people through education and counseling, and provides these services with empathy and respect.  CHOICE works to overcome and eliminate barriers that impede access to quality health care and information for all individuals - regardless of economic status, gender, age, race, religion, culture, or sexual orientation.

HOURS:

Full time, some evenings and weekends.