|
|
|
Frequently Asked Questions
|
General Billing Questions
|
|
Why am I being billed for a whole year in September?
The University is concerned about the difficulty students and their families are having with financing higher education. By allowing you to pay smaller monthly payments rather than a large lump sum payment each term, we are attempting to give you an easier means in which to pay your annual charges.
What options do I have to pay my bill?
You may pay your bill in full by the due date or you may opt to enroll in Higher Education Services (HES) Installment Payment Plan, which allows you to pay your bill in 9 equal payments.
When will I receive my bill?
Your billing statement will be issued each approximately the 15th of each month. Billing statements are issued each month a balance is due on your account. Any charge that does not appear on your statement will be billed on a subsequent statement. If you have enrolled in the Installment Payment Plan (HES) and there haven't been any adjustments to your bill, you will not receive a bill from Drexel. You will remit your payments directly to HES.
**Please note for part time undergraduate and graduate students the initial billing will occur approximately the 15th of the month in which you have registered for that quarter or semester.
When is my bill due?
Please log into DrexelOne to view your current eBill.
Where will my billing statement be emailed?
Student statements will be emailed to your official Drexel email address.
http://www.drexel.edu/bursar/billing_information.html
What if I withdraw from the school in the middle of the year?
You will be credited for the unused portion of your tuition, fees, room and board as dictated by the University's refund policy, financial aid will be reduced accordingly.
Where can I pay my bill?
- In person at the Cashier's Office.
- Mail your payment in the envelope provided with your statement.
- Logon to your DrexelOne account to use MasterCard, Discover or American Express or pay by check via web ACH.
What if I take classes on coop or take an extra term of school during the academic year?
You will be charged at the time the classes are taken.
How is financial aid reflected on the billing statement?
Financial aid can be reflected on your billing statement in several ways.
- Actual – aid which is complete and is actually applied to your account. This is the only form of aid that is eligible to be refunded.
- Pending Financial Aid/Payments – aid which is pending or has incomplete or outstanding requirements with the Financial Aid Office.
- Financial Aid is disbursed/applied during the terms that you are enrolled in classes or on coop.
- Financial aid cannot be applied until all verification information is completed and received by the Financial Aid Office.
- Work study is earned by working and will not appear as a credit on your student statement. A paycheck will be issued directly to the student for any hours worked.
What forms of payment can I use to pay my bill?
- Cash, Personal check, Money order and Cashier's check.
- MasterCard, Discover and American Express via your DrexelOne account or signed on as as authorized user.
NOTE: Credit card payments are only available online. All credit card payments are subject to a reasonable non refundable convenience fee for each transaction.
What if I don't sign up for the installment payment plan by the due date?
If you haven't paid your bill in full by the due date AND you have not signed up for the installment plan, you will be assessed a 1% late fee each month. You will also be placed on financial hold which will prohibit future registration, coop placement, housing and meals, in addition to holding your grades and transcript.
What if I don't sign up for the installment payment plan by the due date but want to sign up at a later date?
You can still sign up for the Installment Payment Plan, however, you will need to remit the payments for the months that you missed.
What if I have additional specific questions regarding my bill?
Questions regarding your bill should be directed to 1-215-895-1445 or at AskDrexel . IPP/HES questions can be directed to 1-800-422-0010.
What if I take more than 20 credits in a term?
You will be billed per credit hour for each additional credit over 20.
What does the General University Fee cover?
This fee is paid by all students. The General Fee helps pay for services at the Student Center and library. It also provides resources for plant expansion. The payment entitles you the right to participate in the student government. This fee does not cover any breakage deposits or charges.
What does the Student Activity Fee cover?
This fee is the primary source of funding for all student activities. The distribution of the funds collected is managed through the Student Activity Fee Allocation Committee and the Undergraduate Student Government Association.
What does the USGA Recreation Fee cover?
This fee is to support the construction and future operations of the Wellness Center addition to the Daskalakis Athletic Center.
What does the Laboratory Fee cover?
The laboratory fee is assessed to all students to offset some the expenses associated with maintaining and purchasing equipment for the student labs that are located on campus
|
HES Plan Questions
|
Is there any cost for using the HES Plan?
The only cost for enrolling in the plan is an annual application fee of $45 for a program that includes automatic life insurance coverage. The application fee increases to $100 for
applications received after November 6th. There is a $10 handling charge assessed on all payments received after the due date. There is a $25 service charge assessed on all payments that are returned to non-sufficient funds or are not collectible for any reason.
What is the program start date and program length?
For full-time undergraduates the program will be a 9-month plan with payments beginning September 6th and ending May 6th. Participants can make more than one payment or pay in advance at anytime.
How do I sign up for the plan?
The student/parent will simply complete the application and send it to HES via mail or they can complete the application on-line and remit it to HES electronically. HES will then establish their account based on the information provided on the application.
What forms of payment are accepted?
Payments can be made by check or money order or payments can be automatically deducted from a checking or savings account through the pre-authorized debit option. There are no fees associated with these payment methods. Payments can also be made electronically through the HES website. There are two types of on-line payments options available to families. The first type of on-line payment is an electronic payment. This is an ACH transaction where a single payment is deducted from the participant's checking account. There is a $1 transaction fee for an on-line electronic payment. The second type of on-line payment is a credit card payment. HES accepts VISA, Mastercard or Discover. There is a convenience fee of $11 on each $500 charge increment associated with all credit card payments.
How does the School know I enrolled in the Plan?
HES will notify Drexel University of your participation in the plan. Drexel will apply a credit to your University account based on the amount that you will be paying through the plan. If you make an adjustment to your HES account, HES will notify the University and they will adjust your account accordingly.
Does HES provide on-line access to payment information?
Yes, HES provides the individual participants with on-line access to payment information. Upon enrollment, HES will automatically assign an account number and a pin number so that you can access your account information on-line. On-line account information is available through the close of the previous business day.
|
eRefund Questions
Who can sign up for Electronic Refunds (eRefunds)?
All matriculated students at Drexel University are eligible to participate in the electronic refund program.
How do I sign up?
To enroll in eRefund, please have your Drexel Student Identification Number ready and follow these instructions:
- Log into Drexel One at http://one.drexel.edu/cp/home/loginf.
- Click the "Student Services & Financial Aid" tab.
- Click the "Review eBill" link.
- Click the "My Profiles" tab.
- Click the "Payment Profile" sub-tab.
- In the “ADD a Payment Method” box select “Bank Account” from the pull down menu.
- Click the “Go” button.
- Fill out all of the bank account information
Example for identifying bank account number on your checks:
Be sure to click the check box under “Refund Option”.
- Click the “Save” button.
- Read the information in the information box and click the “Ok” button to confirm you understand the bank account pre-note timeframe.
- Please read the agreement. To authorize, you must enter the last four digits of your student identification number in the box.
- Click the "I Agree" button.
How long before I can receive my electronic refund (eRefund) transaction?
When a student signs up for direct deposit of refunds, the setup and verification process takes approximately 15 days (called pre-note). If any refunds are processed on your behalf during the verification period, they will be mailed to your billing address on file
I signed up for electronic refunds this quarter/semester. Do I have to sign up again next term?
No, your account remains in effect as long as you are in school. Just remember that if your checking or savings account information changes, you MUST log into Drexel One to make the appropriate adjustments.
Can I designate more than one account for electronic refund deposits or set up my refunds to be deposited into my parents' account?
No, all funds must be deposited in one account in your name.
What if my account is an out-of-state bank?
Refunds can go to any financial institution within the United States.
Will someone notify me when funds are deposited to my account?
Yes. You will receive email notification or you may check your refund status by accessing your student account on Drexel One. When you see a refund transaction, the funds should be in your account within two to three business days. You can also contact your financial institution to verify the deposit prior to writing any checks or attempting to withdraw the funds.
Will you ever go into my checking account for any reason other than to make a deposit?
In the event that funds are disbursed to you in error by direct deposit, the University reserves the right to debit your account for the amount of overpayment and would notify you before processing the debit against your account. Otherwise, the Bursar’s Office will not use the information contained on the Direct Deposit Authorization form for any purpose other than direct deposit transactions.
Can my eBill authorized user(s) view my banking information?
No. Authorized users only have access to view your eBill and their respective banking information that they have stored in order to make payments on your behalf. Additionally, you are not able to view the banking information of authorized users.
Can my parents sign up for electronic refunds?
No. The electronic refund option is only available for student tuition account refunds. Parental refunds will be mailed via USPS to the parent’s address on file.
What happens if my bank account information is invalid (ie, closed account, incorrect account number, etc.)
The Bursar’s Office receives a file daily of any accounts that are invalid. Those accounts will be deleted from the system, and the individual (student or authorized user) will be required to resubmit the information and go through the 15-day verification process again with new account information.
|
|
|
.gif){kind=spacer}