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| Eric J. Hagan |
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Adjunct Faculty |
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| Telephone: |
215-895-0504 |
| Email: |
eric.j.hagan@drexel.edu |
| Office: |
Drexel Online, One Drexel Plaza, 3001 Market St., Suite 300, Philadelphia, PA 19104 |
| Personal Website: |
http://www.drexel.com/About/team.shtml |
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| Discipline: |
Management |
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| Research Keywords: |
Project management, customer service, client management, online higher education, adult education |
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| Courses Taught: |
Project Management, Customer Service Theory and Practice, Client Relations Management |
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| Profile: |
Eric Hagan is a senior program director at Drexel Online, Drexel University's online education subsidiary. Eric is responsible for customer relationship management, contract management, and program implementations. Eric's approach is to begin by working with each customer organization to develop a thorough understanding of its needs. Armed with this understanding, Eric brings Drexel Online's contracts to life in such a way that their customer relationships profitably grow and deepen over time.
Before joining Drexel Online, he held senior customer relationship management positions in the assessment industry with Educational Testing Service, Assessment Systems, Inc., and Computer Adaptive Technologies. |
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| Professional Membership: |
American Association of University Professors |
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| Education: |
Wilmington College, Wilmington, Delaware
MBA, 1989
University of Delaware, Newark, Delaware
B.S. in Economics, 1984 |
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