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Using Safari to Download Software |
If you have a Macintosh computer with OS X installed, you probably have the Safari web browser (though you may not have used it). Safari is a good all-around browser, but unless you've got the latest version of OS X (10.4 or "Tiger"), you'll probably run into problems connecting to the Software Download Server. To find out what version of OS X you have installed, click the Apple in the top left corner of the screen and click "About this Mac". When the window opens up, look next to "Version" near the middle of the window. If it says "10.4.(something)", then you should be fine using Safari. If it says anything else, you'll need to use another browser. You could Internet Explorer, but that has its own limitations, so you'd probably be better off using Mozilla Firefox. Go to the "Using Firefox in Mac OS..." page for more info.
When you try to go to the Software Download page (https://software.drexel.edu), you'll be presented with the following login dialog box:
Simply enter your username as shown (don't forget the "drexel\" in front) and your Drexel domain password. This is usually the same password that you use to log in to DrexelOne or Webmail with, but it may be different. Try that password first, but just once (trying too many times will get your account temporarily locked). If you can't log in, try the following steps in order. |
1. Verify that you're using the correct password! The quickest way to verify that you're using the correct password is to go to CAMS (the Computer Accounts Management Service) at http://accounts.drexel.edu (this link will open in a new window so you can refer back to this one). When you get to the CAMS page, there's a drop-down menu below the "Password" field - click it and select "Drexel Domain", as shown:
Then, enter the username and password you use for DrexelOne or Webmail (or whatever you think the password is) and click "Sign in". If you see a message that says "Your login was successful", then you're using the correct password and there's something else preventing you from logging into the Software Server. Continue the steps below to determine what the problem is. If you see a message that says "Your login user-id or password was not accepted", then the password you entered is not correct for your Drexel Domain account (though it may still be correct for DrexelOne or Webmail). In that case, you can click "Help! I forgot my password" to use the Password Reset Wizard. If you have problems using the Reset Wizard, you can contact the IRT Help Desk at (215)895-2698 for assistance. |
2. Clear Safari's disk cache. Click the Safari menu and then click on "Empty Cache":
After you click "Empty Cache...", a confirmation dialog box with appear. Click "OK".
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| 3. Finally, quit Safari, re-open it and try to log in to the Software site again. If you still have problems, please contact the IRT Help Desk at consult@drexel.edu or by phone at (215)895-2698. |
Navigating & Downloading
Once you're logged into the Software Download Server, navigating is as simple as pointing & clicking. The screen will look something like this:
The links will usually show up as blue (unvisited) or purple (visited) underlined text, but may be different colors depending on what browser you're using and how it's configured. Just like navigating any other website, you simply click the directory links once to open them. When you find the file you want to download, single-click on it. This will open up the Safari Downloads window:
When the download completes, you may also see a dialog box like this: 
If so, click "Continue". By default, Safari will automatically mount Disk Image (.dmg) files after the download completes. If the disk image doesn't mount automatically, then you need to locate the .dmg file (on your desktop or in whichever folder Safari uses for downloads) and double-click it to mount the image manually. After the image is mounted, a window should open displaying the contents of the image. The installer file is usually clearly labeled or there will be installation instructions within the window. If you're not sure what to do at this point, please contact the IRT Help Desk at consult@drexel.edu or by phone at (215)895-2698. |
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