Using Meridian Voicemail
Drexel University's voice mail system allows subscribers to send, receive, forward, and store voice messages.
Please send all work requests to telephone-request@drexel.edu.
Please include your name, extension number, fax number, jack number, location of jack, and a description of the
work to be completed.
Basic Operations (How do I....)
Message Management
Basic Operations (How do I....)
Find out if I have messages:
M2008
If you have a M2008 your message indicator light is on the right side of the set will be lit.
M2616
If you have a M2616 your message indicator light is on the right side of the set will be lit.
M2317
 If you have a M2317 you will have an envelope above your soft keys
on the display.
All other digital models will have a triangle blinking next to their message key.
To check your messages: To the Contents!
Either pick up your handset or press an outgoing line, then press your message key. The voice prompt will ask you to enter your mailbox number:
"Meridian Mail, mailbox?"
Type the number of your mailbox (this is your four-digit extension number) followed by the # key. If you are logging in
from off-campus or a different phone dial 215-895-4900.
The voice prompt will ask you to enter your password:
"Password?"
Type your password then press #. (If this is a brand new extension your initial password is the same as your extension.
You must then change it to a six-digit number.) If this number previously belonged to someone else, please e-mail
telephone-request@drexel.edu to have the password reset.
You are now logged into voice mail. The voice will tell you how many new messages you have.
"You have two new voice messages."
You will be guided through on playing your messages. It is very important to delete messages as you re retrieve them by
pressing 76 once listened to.
Check messages from off-campus:
You can easily perform all voice mail procedures from off-campus. To access voice mail dial 215-895-4900. You then
follow all procedures outlined above.
Change your password:To the Contents!
Your voice mail password should be changed on a regular basis. However, when you do change it, make it something that
you can remember. To change your password, log in, then press 84.
The voice will prompt you to enter your new password. Passwords must be a least six-digits in length and no more that
sixteen. When you have entered the password, press #. You will then be prompted to enter the new password again. This is
to confirm that no mistakes were made during entry. When you have entered the password, press #.
To finish the process, you must enter your old password. This is just a security check. Enter the old password, then
press #. Your password is now changed.
Record your greetings:
When voice mail answers a call for you it will play a default message:
"The person at extension 8947 is not available to take your call. Please leave a message after the tone."
You should replace this message with your own greeting. You have the option of recording both an external and internal
greeting. Your external greeting should be more formal as this is what callers from the outside will hear. Your internal
greeting may consist of name and department or tailored specific. It is what on-campus callers hear.
To record your internal greeting, log in, then:
- Press 822 to begin the process.
- If you wish to hear the current greeting, press 2.
- To delete the current greeting, press 76.
- When you are ready to record the new greeting, press 5 then begin speaking at the tone.
- When you are done, press # to stop recording.
To record external greeting, log in, then:
- Press 821 to begin the process.
- If you wish to hear the current greeting, press 2.
- To delete the current greeting, press 76.
- When you are ready to record the new greeting, press 5 then begin speaking at the tone.
- When you are done, press # to stop recording.
You have an additional option of a temporary greeting. This is helpful for when you will be out due to
vacation/sick/conferences.
To record temporary greeting, log in, then:
- Press 823 to begin.
- When you are ready to record, press 5 then begin speaking at the tone.
- When you are done, press # to stop recording.
- Press 9 to set the expiry date. When setting the expiry date enter month followed by #, then day followed by #, then time followed by time, then 1 for AM and 2 for PM.
- Press 4 to exit. The greeting will automatically revert to your external/internal greetings at the date/time specified.
Recording a personal verification:To the Contents!
In addition to your greetings, you should record a personal verification. With a personal verification,
the messages that you leave in other mailboxes will be identified with your name and extension in your own
voice; without verification, messages only identify your extension number in a computerized voice.
To record a personal verification, press 89. Press 5 to start recording then # to end the
recording. Your personal verification should only contain your name, and possibly, your extension number.
Listen to messages:
When you first log in, voice mail will start to play your first new message.
"Message 3 from an external number, received May 3rd at 12:28pm."
To play the message, press 2.
During playback you can press the following key combinations to control message playback:
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1 To skip back
3 To skip forward
23 To play faster
21 To play slower
# To pause
2 To continue
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When it has finished playing the message, voice mail will tell you.
"End of message."
At this time you may press:
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76 To skip back
6 To skip to next message
4 To skip to previous message
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Note:
In order to make optimal use of the disk space we have in the system, please delete messages after you
have listened to them.
Express messaging:To the Contents!
Express Messaging provides a quick way to leave messages for people without ringing their phones.
To use express messaging on campus:
- Dial x4901.
- When prompted, enter the number of the voice mailbox that is to record the message then press the # key.
- Voice mail will then play the greeting for the mailbox.
When off-campus dial 215-895-4901 and repeat step 2.
Message Management
Automatic message deletion:
Once you have listened to a message, voice mail marks it as old. To avoid running out of message storage space,
these old messages are automatically deleted after fifteen days. New messages, those you have never listened to,
are never deleted.
Restoring a deleted message:To the Contents!
If you delete a message by mistake, you can restore it by pressing 76 again, provided that you have not
left voice mail. Once you hang up from voice mail, deleted messages are irretrievable.
Calling the sender of a message:
After listening to messages from other Meridian Mail users, you can call them directly from your voice mail.
To call the sender, press 9. Voice mail will put itself on hold then call the sender.
Replying to a message:
After listening to messages from other Meridian Mail users, you can leave a reply message in their mailbox
without calling them directly.
To leave a reply in someone's mailbox:
- Press 71 during or after the playback of their message.
- Press 5 when you are ready to record.
- When you have finished, press #.
- To send the message, press 79.
Note:
If you change your mind and decide to not leave the message, press 76 to delete your reply. Also, note;
if you do not press 79, the message will not be sent to the other party and will remain in your own mailbox.
Forwarding a message:To the Contents!
You can forward a voice message to any other Meridian Mail mailbox. When doing so you should also record an
introduction so that the recipient of the message knows why you have sent it to him or her.
To forward a message:
- Press73.
- The system will prompt you to enter the number of the mailbox you want the message sent to followed by the #.
- If you wish to forward the message to multiple mailboxes, enter another mailbox followed by the #.
- When you have entered the last mailbox and #, just press # again to indicate you are done.
- You can now record an instruction by pressing 5 when you are ready to speak and # when you are done.
- To send the message, press 79.
Note:
If you change your mind and decide to not forward the message, press 76 to delete it. If you do not press
79, the message will not be sent and will remain in your own mailbox.
Mailbox security and maintenance:
The voice mail system works to prevent unauthorized access to your mailbox. If there are several repeated invalid
attempts to access your mailbox, the system will lock the mailbox. Incoming calls are still answered and the messages
are recorded, but no one can log in, even with the correct password, until access is restored. If you believe that
your mailbox has been locked, contact the Department of Telecommunications for assistance at x5862 or e-mail us at
telephone-request@drexel.edu.
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