Symposium Call Center Management
Call center management is a process of controlling the flow of in coming phone calls to
your department. Here at Drexel University we supply this type of servce setup by our
Telecommunications Department.
Drexel University utilizes Symposium sofware, which is a product of NorTel Networks.
This product, throught scripting allows you to finely define how your calls are routed.
Provides management with the decision making tolls they need.
- How many calls received.
- How long callers wait in queue.
- Number of abandoned calls.
- Agent and queue performance reports.
If you are interested in possibly pursuing this service offered by Drexel Unversity,
please contact out Telecommunications Department at x5862 or send us an e-mail to
telephone-request@drexel.edu. We will
set up an appointment to meet with you to discuss what you would like to do and our
experts will help you plot the best course of action.
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