|
|
This Guide to Instructional Technology Support is an introduction to the computing and information resources environment at Drexel University. It contains much of what you need to know about electronic services as well as a wealth of cross-references to online materials. We hope it will be useful for you. For basic membership in Drexel’s electronic community, you need . . .
Your identification card is your passport to many electronic services on campus. Your ID card confirms, among other things, that your record is active in the university's administrative systems. Drexel IDs can be obtained in University City at the DragonCard office in Room 124, Creese Student Center (32nd and Chestnut Streets). DragonCard office hours are M-Th 8 a.m. to 7 p.m., F 8 a.m. to 5 p.m. during Fall, Winter, and Spring terms; during Summer term and term breaks the hours are M-F 8 a.m. to 5 p.m. Their telephone number is 215-895-6095. Some buildings on the Drexel campus (e.g., Hagerty Library) require a Photo ID card for entrance. Your computer account provides primary identification for access to many online services. You activate your account through the Computer Accounts Management Service at This service gives you the user-ID and password for:
The account nomenclature consists of two parts, your login ID (usually in the form of your initials plus a number) and your official email address (your.full.name@drexel.edu). In short:
These accounts usually have the same user-ID and may, if you synchronize them, have the same password. DrexelOne is your single sign-on portal for access to many Drexel electronic services including web-based email, Bannerweb administrative services, an online calendar, WebCT Vista-based online courses, campus announcements and news, Folio-based electronic portfolios, and the DrexelOne Groups to which you are subscribed. To log in to your account, enter your login user-ID (in this case, fml345) in the space for User ID, and put your password in the Password space. Your correspondents may send mail to your official email address (first.middle.last@drexel.edu) or to your user-ID@drexel.edu (fml345@drexel.edu). A third option allows you to set a personal alias (only one at a time, please). For example, President Constantine Papadakis has a personal alias of papadakis@drexel.edu. Setting a personal alias is handled through the Computer Accounts Management Service (http://accounts.drexel.edu), which also includes features to change passwords and a wizard to reset forgotten passwords. The Computer Accounts staff can help you with forgotten passwords (call 215-895-2698). This arbitrarily generated number is the key identifier that tracks your records through the systems at Drexel University. You will use this number for authentication when accessing library services from a remote location, and for a few less frequent functions. You won’t use it often, but it is essential that you have it. Find your eight-digit personal university ID number along with your computer accounts at http://accounts.drexel.edu. Employees may also find it on the upper left-hand corner of their payroll check stub, or can retrieve it on the web at http://www.drexel.edu/IRT/univid (log in with your user-ID and password). 
Drexel has a long-standing commitment to integrating computer technology into its academic program. Computing has increasingly become an integral part of the academic experience since Drexel introduced the requirement for every student to have personal access to a microcomputer almost two decades ago. The Office of Information Resources and Technology (IRT) has been an essential resource in that integration. A number of computerized systems are available to help instructors teach and manage their classes. Computer Classrooms Computer classrooms in the Korman Computing Center and training rooms in the Bellet Building can be reserved on the web at http://www.drexel.edu/IRT/facilities/Korman/classrooms/ or via email at irt.classrooms@drexel.edu. The computer classroom facilities are described in a separate section on page 10. Be sure to describe any special equipment or software needs and provide date(s), time(s), and number of students. If the request is for a class, please tell us the course name and CRN (Course Reference Number). Reservations may be for one or more sessions, or for an entire term. First come, first served, but university courses are given priority. For any special software required for a class, the instructor must provide the media and license to IRT before the end of the preceding term. The instructor must arrange to test that the software is functioning properly in the classroom at least a week before classes start. For details about computer classroom facilities in University City, see below under Korman Center or on the web at http://www.drexel.edu/IRT/facilities/Korman/maps. For details about computer classroom facilities in Bellet, see http://www.drexel.edu/IRT/facilities/centercity/. For information about other media classrooms at the University City campus and specially equipped lecture halls, see http://www.drexel.edu/IMS, a site managed by Instructional Media Services.Communicating with Students Drexel offers a number of tools for instructors to communicate with classes. These range from the fully featured WebCT Vista, with a rich tool kit for managing courses and conveying information, through a simple self-managed email list to addresses collected by passing a pad of paper around the table in a small seminar. As a rule of thumb, the degree of individual customization and the depth of central support are reciprocals. Among the course communication systems available are the following:
For a full discussion of these tools and the parameters to consider in choosing among them, as well as where to find instructions for using them, see http://www.drexel.edu/IRT/services/facultyguide/communication. Grade Reporting Faculty members manage their courses and submit grades for their students through DrexelOne (go to http://one.drexel.edu , click the Faculty Resources tab, and then Faculty Services within BannerWeb). You must be the registered instructor for the course; see your departmental administrator if your course is not listed. Among the faculty support services offered within Bannerweb on DrexelOne are:
Some of the features (i.e., final grades) do not become available until the appropriate time in the term. Final grades may be corrected until they are "Rolled" into the student's permanent record, at which point a change-of-grade form must be submitted. Web Based Instruction via WebCT Vista Use of the web for instruction can cover a wide spectrum, from providing supplemental content for face-to-face courses through hybrid courses to teaching entire courses via the web. Use by Drexel professors covers this entire range. Utilizing the WebCT Vista program licensed by Drexel, instructors can post their syllabi, distribute supplementary readings, set up electronic discussion lists for their students, and post student grades. Having students submit assignments electronically is common practice. The core functionality of WebCT Vista supports:
As an adjunct of WebCT Vista, faculty members have access to Respondus, a third-party program to aid in the design of assessments, tests, quizzes, etc. Respondus is available through the Designer 101 section in WebCT Vista. Turnitin , another third-party application that is fully integrated into WebCT Vista, helps develop quality writing and research skills through effective and responsible use of information found on the web. Information regarding access to this new product for faculty and students will be posted at the beginning of Fall term 2005. Merlot provides a repository of electronic learning objects and graphics, especially helpful in designing exercises. This is also integrated into WebCT Vista. IRT offers resources and expertise to assist faculty, TAs, and administrators in utilizing WebCT Vista at whatever level they deem appropriate. For more information and advice, and to request help in developing course content for the web using WebCT Vista, contact webct@drexel.edu. Web training and advice Seminars for faculty and staff are given throughout the year through IRT and the Faculty Development Center. These include the mechanics of using the course management tools as well as a strong focus on pedagogical questions involved in the use of the web for instruction. There is plenty of opportunity for questions and discussion. For information on forthcoming seminars, see http://www.drexel.edu/IRT/services/webct/. The same web page lists hands-on workshops such as the WebCT Boot Camps, which are offered at least once a month, as well as a popular series of trainings on the Dreamweaver web-authoring tool. Check also for the informal “Brown Bag” lunchtime sessions that are offered on assorted topics of current interest. Departments and small groups of faculty members can request a customized training session at webct@drexel.edu. Advice and troubleshooting for more advanced instructional web page design issues are available through the Web Development Team of IRT. You may submit a problem and request an appointment with a team member at webct@drexel.edu. Video conferencing Drexel University makes extensive use of video conferencing for teaching, training, and collaboration with other universities, individuals, and companies around the world. Examples of uses of video conferencing include:
The Office of Information Resources and Technology (IRT) has both a fixed Video Conferencing (VC) installation and a roll-about Video Conferencing system. The fixed installation is housed in Room 116 of the Korman Center. This room
The roll-about unit, which can be transported to other locations within the University City campus,
IRT also has the capability to provide multipoint services where more than two VC endpoints are conferencing together and all endpoints can be seen simultaneously. To reserve Korman Room 116 or the roll-about unit for video conferencing, send email to irtmedia@drexel.edu. Other video conferencing facilities at Drexel are managed by individual departments or colleges, including the LeBow College of Business, the College of Arts and Sciences, the College of Information Science and Technology, the School of Education, and the School of Public Health. WebCasting in Rich Media Deliverey Special events, trainings and classroom lectures at Drexel University can be made available in real time and for on-demand viewing. Rich Media is made available on the World Wide Web via webcast (streamed audio/video). Currently, webcasts are encoded using Real or Windows Media formats. To capture one-time or ongoing campus events, contact irtmedia@drexel.edu.
Drexel University supplies software to faculty, staff, and students in a variety of media. Software available in Korman Center labs Software is made available in Korman Center classrooms for individual and course use. Packages installed on lab computers include:
Site-licensed software The University has a site license for Microsoft Office Professional, that is, Office 2003 for Windows and Office 2004 for Macintosh OSX. These suites include:
Software Available for Download or Purchase This software and much more is available to students, faculty, and staff at Drexel University. Download from http://www.drexel.edu/IRT/services/comp_mark/index.html (or go to http://www.drexel.edu/IRT and click on Computer Marketplace in the left-hand panel). Software downloads can be done most conveniently from on campus; off-network connections are often too slow for downloading large programs. You can purchase the media for these and other recommended programs at the same site for a nominal fee.
Instructional software licenses Several special programs have been licensed to help instructors present and manage their classes. These include: Folio: This electronic portfolio from ePortaro enables you to store your own artifacts, which you can then share selectively with colleagues, professors, students, parents. The folio owner has full security control over his/her own artifacts. It is also a useful tool for student advising. For information, contact eportfolio@drexel.edu. Folio is available through the DrexelOne portal at http://one.drexel.edu, under the Faculty/Student/Employee Services tab. SAP Education Alliance: This is an SAP-sponsored collaboration that gives faculty and students a hands-on opportunity to work with state-of-the-art advanced enterprise software in member organizations, providing expanded research opportunities and a collaborative environment. Drexel hosts SAP R/3 for use both by Drexel students and those of other alliance schools. Member organizations are linked with hundreds of others who share information and materials. Rich tools and features cut across traditional management areas. For information see http://www.drexel.edu/IRT/sap Bentley Microstation: A modeling, drafting, viewing, and printing tool to aid collaboration in engineering projects. Enables multiple participants to contribute to the design process. Turnitin: This is an online resource to develop writing and research skills. In addition to detecting plagiarism by comparison to billions of pages of digitized content (“Originality Reports”), it guides students in the responsible use of materials found on the web. It provides an online interface for peer-to-peer review, full contextual markup for online grading, a gradebook with multiple options, and the capacity to aggregate student work into digital portfolios. Turnitin is integrated into WebCT Vista. Information about use of this newly licensed product will be given early in Fall term 2005. Details about the product itself are available at http://www.turnitin.com. On the University City campus, the central computing support services are located in the Korman Computing Center at 3240 Market Street. (That’s the east side of 33rd street between Chestnut and Market facing the Quad.) Korman has a public access lab, seven computer-equipped classrooms, two dedicated training rooms in the basement for administrative systems, a classroom with video-conferencing capability, and a Faculty Development Center. Hours of Operation The Korman Computing Center is open seven days per week except holidays and term breaks. Regular hours are listed below. Hours are extended during the last weeks of term. Variations to the schedule are posted on the web at http://www.drexel.edu/IRT/facilities/Korman/.
Support Services Consulting staff members are on duty to provide computing assistance whenever the Korman Center is open. Consultants are also available by telephone at 215-895-2698 or via email at consult@drexel.edu. If all consultants are busy assisting other users, you may use voice mail to report your problem; you will receive a return call as soon as a consultant is free. For problems occurring when Korman is closed, you may send an inquiry to consult@drexel.edu for response by email or telephone. This generates an online ticket, so please include full contact information - phone, cell phone, best times to call, and a working email - for use by the IRT consultant. Most tickets receive an initial response within one business day. Public Access Labs The BYOL (Bring Your Own Laptop) public access computing lab in the Korman Computing Center contains workstations for connecting personal laptop computers to the wireless network or to high-speed Ethernet jacks as well as power sources. Seven Windows desktop computers and three Macintosh G4s are installed, and 30 wireless Pentium 4 laptops may be checked out for use within Korman. Users must save personal work on removable media or to network storage. Classrooms not in use are available for drop-in users as well. Printing at Korman Prices for printing to Korman's public access printers are:
Korman Classrooms Seven computer classrooms and a videoconference room are located on the first floor of the Korman Center. They are equipped with LCD projectors and SmartBoard projection screens, as well as network-connected computers. Reserve these classrooms at http://www.drexel.edu/IRT/facilities/Korman/classrooms/. Their equipment includes:
Center City Campus Training rooms are located just inside the main door on the first floor of Bellet Building.
You may reserve Training Rooms 2 and 3 for small group teaching on the web at http://www.drexel.edu/IRT/facilities/Korman/classrooms/ or via email at irt.classrooms@drexel.edu.
The Faculty Development Center (FDC) serves the professional needs of Drexel University faculty from all campuses. It offers two types of services – teaching/learning and educational technology. For both, the goal is to provide one-stop service that identifies needs and assists faculty members to take advantage of the university's resources. The FDC designs specific programs as faculty needs become evident. The mission is to listen to faculty needs and provide services that address them, rather than "pushing" a specific agenda. See http://www.drexel.edu/IRT/facilities/FDC. Call 215-895-1224 or email fdc@drexel.edu for more information. FDC Services The Faculty Development Center offers the following services:
Service is available to walk-ins (Monday-Friday, 8 a.m. to 5 p.m.) or by appointment (215-895-1224). The Center is available for faculty use whenever the Korman Computing Center is open. FDC Facilities The Faculty Development Center (Room 109, Korman Center) provides one-stop service to all Drexel faculty members. Facilities include:
For access to the room in the absence of FDC personnel and for technical help, see one of the consultants in the public access area. The person actually engaged in doing research will normally have the best knowledge of the software that will be helpful in the work. There are, however, three general resources at the university that are common aids for all researchers. Managing research funds Web*Financials, which draws data from Banner financial databases, is a useful reporting tool for principal investigators of grants, contracts, and research projects as well as departmental business managers. Requests for access should be approved by your department head or business administrator, who will send it to the appropriate system administrator. Your system administrator will provide you with your user name and password, and answer questions regarding the use of the systems. For the list of system administrators, see http://www.drexel.edu/IRT/support/SysAdmins.html. Library databases The university libraries subscribe to both general-information and specialized databases, some with bibliographic citations and some with full-text items. Access under licensing agreements is governed by your status and affiliations at the university. From on campus, go to the DrexelOne portal at http://one.drexel.edu, click on the Faculty/Student/Employee Services tab. This automatically authenticates you for the appropriate databases. From off-network, go to http://www.library.drexel.edu ; use your last name and your eight-digit Personal University ID number (univid) for authentication. Go to http://one.drexel.edu and choose the library link. High speed parallel computing An IBM RS/6000 S-80 computer is available for high-performance numerical computations, offering high speed and scalability. The 12-way massively parallel S-80 provides a shared memory computing environment with high bandwidth communication between processors. Researchers can solve larger and more computationally intensive problems more rapidly. Faculty members can set up user accounts at http://www.drexel.edu/irt/parallel. Students require faculty sponsorship. Internet2 Internet2 is a consortium of 202 universities working in partnership with industry and government to develop and deploy advanced network applications and technologies. Drexel University is a member of this consortium. Any communication between Drexel and other members will automatically give the user the benefit of the enhanced technologies. For more information, see http://www.internet2.edu.
The Office of Information Resources and Technology (IRT) manages Drexel’s computing infrastructure at all campuses of Drexel University as well as supplying the user support function for the university. DrexelOne -- Managing Your University Records Checking your directory information Go to http://www.drexel.edu/search/ or use the Search link next to the dragon on every IRT web page to access the online telephone and website directory for individuals at all Drexel campuses. This is a fast and convenient tool for looking up friends and colleagues. It is a good idea to check your own listing periodically to make sure it is complete and accurate. Note that under current Human Resources policies, every Drexel employee is required to list a contact telephone number. If your personal information has changed or is incorrect, go to DrexelOne to update it (see next section). If your official email address is incorrect, contact the IRT Accounts Office: accounts@drexel.edu or 215-895-2698. This search facility is available to the world at large. It is a convenient way for you to look up people on campus, and for people on or off campus to look you up. Checking your personnel information Once you have acquired your computer account, you can log on to DrexelOne to check some of the key information that Human Resources has in your file. You can correct some data directly on the web; correcting other data requires departmental authorization or other documentation. Instructions are given on each page. Go to http://one.drexel.edu and choose the School Services or Employee Services tab. Then choose BannerWeb, followed by Personal Information.Information on BannerWeb is not public; this information is available only to yourself and to authorized university personnel with a need to know. Note: Your private information is secure only so long as you maintain the security of your account password and Personal University ID number. If you share those with another person for any reason, you are giving away your identity and access to your personal data. You are also violating the Drexel Acceptable Use policy. Computer Accounts and Training The Instructional Technology Support section of the Office of Information Resources and Technology manages the followinf electronic functions and services. Email Accounts Members of the Drexel community are entitled to email accounts on a central server. Individuals activate accounts at http://accounts.drexel.edu/. Departmental accounts may be requested via email at accounts@drexel.edu. Email may be accessed via the DrexelOne single-sign-on web portal (http://one.drexel.edu), via Webmail (http://webmail.drexel.edu), or using an email client. IRT’s supported email clients (Outlook, Outlook Express) should be set to configure your mailbox for IMAP, which leaves mail on the server for access from multiple locations. For instructions on configuring email clients, see http://www.drexel.edu/IRT/support/ConfigureEmail.html. Users are allocated 100 MB of space. For shared calendaring and other advanced features, faculty and staff may request an account on the MS Exchange server at http://www.drexel.edu/IRT/services/accounts/exchange.html. The space allocation for accounts on the Exchange server is 100 MB. All holders of Drexel computer accounts must use those accounts in compliance with the university's Acceptable Use Policy (see the current text of this policy at http://www.drexel.edu/ IRT/policies/AcceptableUse.html). Account holders may forward incoming email from their Drexel email account to another account inside or outside the university, on or off the Drexel network, by setting the forwarding options at http://accounts.drexel.edu/. Official Drexel correspondence is sent to the Official Email Address, so it is the responsibility of each member of the Drexel community to either read the email in their Drexel email inbox directly, or to make sure that it is forwarded to an email address that they do read regularly. Please note that the use of a personal email account for departmental or university functions may compromise the privacy of your personal account; others may require access to that information when you are not present which may give them access to your personal email as well. Departmental accounts for such functions may be requested at accounts@drexel.edu. Other Accounts All Drexel personnel and students also receive "Drexel Domain" accounts, which give access to networked printing, site-licensed software on file servers, lab computers, and other services requiring authentication. The Drexel Domain account is created automatically along with the email account from the web page at http://accounts.drexel.edu/. An academic Unix server, dunx1.irt.drexel.edu, provides space for personal and course-related home pages; it also houses major statistical programs such as SAS and SPSS and software applications specific to various fields of learning. For a web account or shell access on the dunx1 server, go to http://accounts.drexel.edu and click on Manage Your Accounts. For questions, contact accounts@drexel.edu. To minimize exposure to security problems, we ask that you not activate shell access on a Unix account unless you actually need it. Certain individuals require access to one or more of the administrative systems. Consult your department head or department business administrator about requirements and access. Training IRT offers free online tutorials at http://www.drexel.edu/IRT/support/Tutorials.html. Topics include MS Office, web development, and basic Unix. Departments may request customized workshops for groups of five or more. For more information on workshops, check the listings athttp://www.drexel.edu/IRT/services/workshops/. Web Page Support Homepages are stored on central Unix and NT servers, which are backed up and maintained by IRT staff. Personal homepages are stored on the Unix server, dunx1.irt.drexel.edu. Users with read-write access to Unix (activate your Unix shell at http://accounts.drexel.edu) may store their personal homepage files in the public_html directory of their account. The address for your personal homepage is of the form http://www.pages.drexel.edu/~userid. With shell access, log in to the dunx1 server and type 'webshare' at the dunx1(%) prompt to grant public access to your home page. Instructions for publishing your web page are at http://www.drexel.edu/IRT/support/webITS/start_publish.html. For general help developing web pages, go to http://www.drexel.edu/IRT/support/webITS. For help developing course web pages into WebCT Vista, contact the WebCT Support Group at webct@drexel.edu, plan to attend a For help developing web pages, go to http://www.drexel.edu/IRT/support/webITS/. The preferred method for communicating with the university community at large is the web. This can be via a departmental or personal web page or via announcements posted on DrexelOne (http://one.drexel.edu). Targeted mass communication is available through Listserv mailing lists. For details, see http://www.drexel.edu/IRT/policies/massemail.html. DrexelOne (http://one.drexel.edu) offers a groups feature. Click on the Groups icon for information on creating, managing, and subscribing to a Group. The Drexel Daily Digest, a joint project of the Office of University Relations and the Office of Information Resources and Technology, is issued five times a week during Fall, Winter, and Spring terms, and weekly during Summer. These newsletters are delivered to Drexel mailboxes overnight. To read past issues, go to http://www.drexel.edu/univrel/digest/archive. For submitting items to the Digest, see http://www.drexel.edu/IRT/services/listserv/digest. Networking and Internetworking High-speed network service is provided to all Drexel University buildings at speeds of up to 1,000 Mbps (Gigabit Ethernet). Wireless network service at 54 Mbps using the 802.11b and 802.11g standards is provided in all campus buildings and grounds; 802.11a will be supported in Fall 2005. Internet service is provided at 1,000 Mbps with backup connection. Access to Internet2 is provided at 155 Mbps. Check system status on the IRT web page (http://www.drexel.edu/IRT , click System Status under Support in the left-hand panel). For more information about networking, see http://inside.drexel.edu/networking/. For information about the wireless network, and about acquiring and registering the wireless card compatible with Drexel’s wireless installations, see http://inside.drexel.edu/dragonfly. Off-network connections and security Off-network communication requires a personal subscription to an Internet service provider (ISP). Security for off-network communications is available through Virtual Private Network software. This encrypts and decrypts data that, because it is transmitted by way of Internet Service Providers and the Internet, may be vulnerable to hacking. For information, software, and installation instructions, see http://www.drexel.edu/IRT/support/vpn. VPN is recommended for all wireless communication; it is required for off-network connection to domain resources (e.g., file sharing, Exchange mail). Wireless networks at Drexel and DrexelOne Mobile Drexel was the first In summer 2002, Drexel introduced its DrexelOne Mobile service, enabling Drexel faculty, staff, and students to access many of their DrexelOne portal services using hand-held computing devices from any place where those devices can log on to the Internet. For information about coverage, specifications, registration, and compatibility of various devices with the Drexel wireless network, see http://www.drexel.edu/IRT/support/networking/. For basic questions regarding network connectivity and software configurations,
To request additional data connections or to move data connections in your room or office,
To report network problems,
The Drexel campus in University City is served by a switched digital telephone system operated by the Office of Information Resources and Technology. For information about the features of that system, go to http://www.drexel.edu/IRT/services/telecom/, and under “Administrative Services" click on "Advanced Telephone Options". Faculty and staff members who need service – new phones or jacks, addition or deletion of features, new equipment or movement of equipment – should contact Telecommunications at: Phone: 215-895-5862 Fax: 215-895-6677 Email: Telephone-Request@drexel.edu Inter-Office Mail: Telephone-Request, IRT, Korman Center Prices for phone services are given at http://www.drexel.edu/IRT/services/telecom/service. For trouble reports, call 215-895-5862. For a directory of university departments, see http://www.drexel.edu/IRT/telecom/phonebook/index.html. Departments send changes in their directory listings to telephone-request@drexel.edu. Telephone services at the Center City and Queen Lane campuses are not managed by IRT. Initiate service requests and trouble reports by dialing "0" from a university telephone on the Center City Hahnemann or Queen Lane campus.
The Office Information Resources and Technology divides its responsibilities into several sub-departmental groups.
Computing, networking, and other electronic services at Drexel University are governed by a series of policies and procedures. Policies are posted at http://www.drexel.edu/IRT/policies/. Fundamental to these policies is the Acceptable Use Policy to which all users must give assent before receiving accounts that grant access to servers and networks at Drexel University. Go to http://www.drexel.edu/IRT/policies/AcceptableUse.html.
Although many central computing facilities and functions are aggregated in the Korman Computing Center and managed by the Office of Information Resources and Technology, some are managed by various colleges and departments, and some by out-sourced agencies. The library subscribes to a large number of electronic databases and resources. These are available online at http://one.drexel.edu under the Faculty/Student/Employee Services Tab. The DrexelOne portal provides authentication for the services for which the individual is entitled. For off-network access to library resources, go to http://www.library.drexel.edu; use your eight-digit Personal University ID number (univid) and last name for authentication. The Hagerty Library is set up for wireless networking and has laptop computers available for use within the library. They can be borrowed from the Electronic Learning Center on the lower level. Colleges, Schools, Departments A large number of media classrooms on the Drexel campus are catalogued by Instructional Media Services at http://www.drexel.edu/ims. For more information, call IMS at 215-895-2925. A number of colleges, schools, and departments manage specialized computer labs for their own faculty and students, often with unique software necessary for their work. Some of these facilities are restricted to the faculty and students of the relevant school or department Individual faculty and staff members and university departments may buy a computer from several major vendors through the university web page. Go to the IRT web page (http://www.drexel.edu/IRT) and click on Computer Marketplace, or go directly to http://www.drexel.edu/IRT/services/comp_mark/index.html. Choose whether you are buying hardware or software. The Q&A section on the hardware page gives minimum recommendations for configuring several popular makes and models of computers, plus links to vendors' web forms where orders may be placed. Once you have entered the specifications of the computer you wish to buy, you may: 1) Submit your personal order against a credit card; or, 2) Request a formal quotation that can be submitted with a request for a Purchase Order if it is a departmental order. The web page also gives 1-800 numbers if you need to speak directly with a vendor representative. Note: All departmental orders should be accompanied by a separate purchase order request for an on-site maintenance contract with Computer Fixer. The price is 10 percent of the purchase price for four years of extended warranty; the four years includes the manufacturer's warranty. See http://www.drexel.edu/IRT/comfix. (Networkedprinters cannot be included in a Computer Fixer four-year extended warranty; some vendors, e.g. Lexmark, offer their own four-year on-site warranty at time of purchase.) For information about computer repairs, computer upgrades, warranty service, and extended maintenance agreements, go to http://www.drexel.edu/IRT/comfix/. Service is outsourced to the the Computer Fixer, which has a facility in the basement of the Korman Computing Center in University City. It is open M-F 8:30 a.m. – 5 p.m. Telephone: 215-387-5900, ext. 129.
consult@drexel.edu Telephone service: telephone-trouble@drexel.edu Network service: network-trouble@drexel.edu Residence hall service: resnet-help@drexel.edu Personal computer repair: The Computer Fixer Faculty services: Faculty Development Center For creating course materials, contact the WebCT Vista support group Key web pages:
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
